Keep you receipts! I recently used a Mountain Warehouse water bottle while trekking in the Himalayas. It was comfortable to carry, but leaked around the cap so I couldn’t carry it in my day pack. When I reported this to Mountain Warehouse they told me I had no proof of purchase. I had sent of photographs with the report, but these were considered proof of ownership rather than proof of purchase. Obviously Mountain Warehouse is prepared to take the hard line with faulty products rather than take customer care seriously.
5 years ago
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