Initially I recieved my order very quickly only took 3-5 days max which I thought was awesome especially with the way mail way being delayed at that time. I realized I had ordered the wrong size and wanted to exchange, again initially the online support was very prompt in helping me get the right papers to send back and receive an exchange. After paying over $20 to mail back my item I heard nothing so I tried emailing again and now they've stopped answering withing their "48 hour" timeframe. Finally I get a reply saying they did exchange my item, day or 2 later I get an email telling me they don't actually have my size in that item anymore so I email them back asking about details as to how to get a different pair instead, again no answer so I gave up and called. The lady on the phone was nice, we ended up deciding on refunding me for the item because there were no shoes in that price range. Somehow she ended up refunding me $45.99 rather than the $74 I paid for the shoes with taxes. So now I am currently waiting to get all of that figured out as the new person I'm speaking to has no clue how the first lady I talked to refunded me a completely wrong amount. I was also told that some people wait longer than I have to get returns and exchanges figured out which is absolutely insane to me. And don't even get me started on the fact that i had to pay $20 for shipping just for them not to be able to exchange them for me because stores were closed at the time. Waste of time ordering online. Dont do it. And dont try to email them to resolve conflict. Always phone.