I drove an hour to meet my wife at an arranged viewing at 11am and we arrived on time. The agent was at the property and ignored us for a while whilst we all stood outside of the property as she was talking on the phone. When she eventually finished her conversation she opened the key safe and there was no key. She said sorry we cannot view because there is no key. Very, very unprofessional and very frustrating. The agents blurb says 97% better than the rest this cannot be true from my experience today. I suggest anyone wanting to view a property marketed by this agent think carefully before travelling to a pre-arranged viewing as you may well have a wasted journey.