Ride was fine. My directions told me to wait in front of Margaritaville Air and look for my name, which will be held up by the driver. I stood in front of Margaritaville and there was no one holding up my name. I waited for what seemed to be 20 minutes. Finally a taxi cab driver told me to walk up a little ways and sure enough I found someone holding my name. The lady then walked us up to the van area and our van was not there. So we ended up waiting another 15 minutes. Glad I didn't elect for a shared ride, that way I didn't have to be further delayed waiting on others. When the van pulled up, we got in and drove right away. It was just the miscommunication and the wait time that I am unhappy with.