Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Mozio Reviews

4.7 Rating 1,235 Reviews

94 %

of reviewers recommend Mozio

Company Reviews

4.7

Based on 1,235 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

5145865362

Write Your review

Tell us how Mozio made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid. We booked their airport transfer service when arriving in Mumbai. The driver did not show up...Mozio said that he was there...which would be impossible. There were only 2 drivers (with name signs) waiting at arrivals + 4 other people, we talked to all of them + none of them was our driver. Mozio would not refund our money.”

Posted 1 week ago

“Do not use the services of these scammers, they will take the money and wait at the airport for several hours, during those hours that you were waiting for this driver, you could have left by taxi 10 times, but they wrote that we are going , we are already on our way. They do not return the money back. SCAMMARS.”

Posted 2 months ago

“Super bad customer service and they didn't pick me up”

Posted 4 months ago

“We made a reservation for a vehicle when we arrived from the Las Vegas airport. When we got back on the plane around 8:00 pm, the captain told us that the plane had an engine failure and that we would have to change planes with a 3:30 am delay. We informed the driver, who didn't want to pick us up given the late hour. We wrote to assistance to explain our problem, but Sofia MENDES from assistance didn't want to reimburse us because we wouldn't comply with the cancellation policy.”

Posted 6 months ago

“I had a reservation for the Haneda , Japan airport pick up scheduled for October 9th, 2023 Confirmation Number: MOZ9bf7aaa. My flight was delayed, and the United Airlines put me on a different flight to arrive to Narita airport in Japan. I immediately contacted the company to notify about the arrival changes, but nobody picked up the phone. I also contacted the driver, and he was able to pick me up at the Narita airport. He also tried to contact the company to notify about the changes, but wasn't able to get anyone on the phone. At his request, I paid him 16,000 JPY to get a ride to my hotel. Since I paid for the pick up twice, I requested a refund for the 1st ride. I was contacted by Adriana Erben who refused to refund my fees for the 1st ride. I don't understand why Mozio company thinks it's OK to steal money from the customers. I will be disputing these charges thru my credit card.”

Posted 6 months ago

“Stranded at the Panama Airport for 3 hours. Flights are NOT monitored on their side. We had to get another taxi service to get us out, which was and extra $48 (plus tip) that was already paid to Mozio. They are so unreliable that we booked outside transportation BACK to the airport so we don’t have to worry about it. And to top it all off, they send me an email link in regards to how they did? Yeah, do NOT go through this company. At this point in time, we’re out $80 (yippee, but we were at an airport for 3 HOURS).”

Posted 7 months ago

“Mediocre service as well. Do yourself a favor and stick with Uber which is a thousand times more reliable. Our first driver was 45 minutes late on a recent trip to Portugal. The second and third drivers were reliable and on time and the fourth driver never showed up. We waited 15 minutes which we did not have since we were going to the airport. We would have missed our flight if the flight wasn't delayed so I guess we got lucky. There were no attempts to call, nor did the driver pick up when I tried calling. So we ended up paying for a ride that never happened and had to then call an Uber. The only frustrating part is that we ended up paying for two rides, one of which didn't happen and Mozio refuses to refund a ride that never happened. I cannot suggest anyone use this service because it is unreliable and mediocre at best. Stick to Uber.”

Posted 8 months ago

“Réservation faite pour un taxi à l'aéroport de Venise. Le taxi n'est jamais venu. J'ai tenté d'appeler Mozio qui ne répond pas au téléphone +44 203139 9034. J'ai envoyé un mail pour signaler que le taxi n'est pas venu. Pas de réponse. Bref C'EST UNE ARNAQUE!!! Heureusement que je n'ai payé que 19,50€ mais c'est déjà trop cher payé pour aucun service. Au final j'ai pris un taxi officiel qui était lui parfait.”

Posted 11 months ago

“booked a round trip ride through Mozio with Caribbean Shuttle - and was great! Our flight arrived an hour early & we breezed thru immigration. they were able to get our driver there early which we really appreciated! They even came 15 min early when we were ready to depart hotel. Both drivers were great Thank you!!”

Posted 1 year ago

“We were given the drivers name the day before pick up. We called him when we noticed that the reservation said 4 people with 4 bags, we had 8 bags. Driver was friendly and helped us and had room for all our extra bags that were not on the reservation. Did an excellent job of getting us to the correct port.”

Posted 1 year ago

“Pick up point at Airport not very clear to find. However once allocated help desk, prompt service and driver arrived very promptly. Friendly drivers on both journeys, helpful and polite. We would certainly use this company again.”

Posted 1 year ago

“Bom dia a todos. Bom preço com atendimento personalizado. Obrigado pelo bom atendimento em nossa chegada a Roma. Atenciosamente: Carlos Japy Brasil”

Posted 1 year ago

“Seamless and effective communication, well coordinated team.”

Posted 1 year ago

“very good service”

Posted 1 year ago

“Everything was good. A good driver on time pick up. Easyr communication before arrival. However, I didn't get an official receipt from either a driver or Pioneer company.”

Posted 1 year ago

“It was so efficient.the driver was so friendly and understanding.”

Posted 1 year ago

“Fair pricing in comparison with all other pick-up / transport facilities. Professional driver, good communication skills, flexible in late flight arrival.”

Posted 1 year ago

“Very easy service to use. Both drivers I had were very pleasant”

Posted 1 year ago

“Our driver gave us his personal phone number in a message. We called him because we saw in our reservation they only listed 4 suitcases and we had 8. He worked with us to get everything in and was very friendly and made sure we got to the right port for our cruse.”

Posted 1 year ago

“Excellent chauffeur. Ponctuel, discret avec une très bonne conduite”

Posted 1 year ago

«
1
2
3
4
5
»

Mozio is rated 4.7 based on 1,235 reviews