Mozio Reviews

Name: Mozio
Rating: 4.67

4.7 Rating 1,241 Reviews

93 %

of reviewers recommend Mozio

Company Reviews

Questions

Metrics

4.7

Based on 1,241 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Phone:

5145865362

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Mozio 1 star review on 25th January 2025

Jean Cadet

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is terrible, do not Use MOZIO for any transfer. they will leave you stranded. Extremely incompetent behaviors.”

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Posted 1 month ago

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Posted 1 month ago

“Nada de satisfacción con el servicio.No me dieron el servicio completo y no reembolsaron por el servicio no prestado.”

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Posted 5 months ago

“Do not use this company! We booked for 5 people and 5 full size suitcases. The car he turned up in only fit 2 full sized suitcases. We were left stranded and had to pay another company with a bigger car. When I complained I didn’t get a refund for the ride that we never received! $250 down the drain.”

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Posted 8 months ago

“I purchased a MOZIO Rallo basin and Mirror cabinet in 2022. Within a year, the sides of the mirror tainted despite regular use. Customer service repeatedly stated that the mirror is not under warranty and offered no help. The design is flawed; the mirror, which often comes into contact with water, lacks a protective frame. A locally made mirror I bought the same day, which has a frame, remains in perfect condition. Be cautious when considering MOZIO products as their design and customer service have been disappointing. This captures the main points and gives a clear warning to potential customers.”

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Posted 8 months ago

“Horrible customer service. Travel agent booked them for me Fort Lauderdale to Miami. I need to change to next day. No one would respond via email or phone call. I asked them if I could change location to pick up they said no. They were at airport so therefore I asked them if I could meet them there. I was 10 min away. They wouldn’t let me. I explained I have 3 adults 3 children tons of luggage and they wouldn’t budge. They too my $197 tho because it was prepaid. I will dispute this. Very unprofessional being I tried numerous times to call them and I messaged them and still Nothing. I had to arrange other transportation to Miami which I was very frustrated being I was already out $197”

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Posted 8 months ago

“Avoid. We booked their airport transfer service when arriving in Mumbai. The driver did not show up...Mozio said that he was there...which would be impossible. There were only 2 drivers (with name signs) waiting at arrivals + 4 other people, we talked to all of them + none of them was our driver. Mozio would not refund our money.”

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Posted 10 months ago

“Do not use the services of these scammers, they will take the money and wait at the airport for several hours, during those hours that you were waiting for this driver, you could have left by taxi 10 times, but they wrote that we are going , we are already on our way. They do not return the money back. SCAMMARS.”

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Posted 1 year ago

“Super bad customer service and they didn't pick me up”

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Posted 1 year ago

“We made a reservation for a vehicle when we arrived from the Las Vegas airport. When we got back on the plane around 8:00 pm, the captain told us that the plane had an engine failure and that we would have to change planes with a 3:30 am delay. We informed the driver, who didn't want to pick us up given the late hour. We wrote to assistance to explain our problem, but Sofia MENDES from assistance didn't want to reimburse us because we wouldn't comply with the cancellation policy.”

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Posted 1 year ago

“I had a reservation for the Haneda , Japan airport pick up scheduled for October 9th, 2023 Confirmation Number: MOZ9bf7aaa. My flight was delayed, and the United Airlines put me on a different flight to arrive to Narita airport in Japan. I immediately contacted the company to notify about the arrival changes, but nobody picked up the phone. I also contacted the driver, and he was able to pick me up at the Narita airport. He also tried to contact the company to notify about the changes, but wasn't able to get anyone on the phone. At his request, I paid him 16,000 JPY to get a ride to my hotel. Since I paid for the pick up twice, I requested a refund for the 1st ride. I was contacted by Adriana Erben who refused to refund my fees for the 1st ride. I don't understand why Mozio company thinks it's OK to steal money from the customers. I will be disputing these charges thru my credit card.”

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Posted 1 year ago

“Stranded at the Panama Airport for 3 hours. Flights are NOT monitored on their side. We had to get another taxi service to get us out, which was and extra $48 (plus tip) that was already paid to Mozio. They are so unreliable that we booked outside transportation BACK to the airport so we don’t have to worry about it. And to top it all off, they send me an email link in regards to how they did? Yeah, do NOT go through this company. At this point in time, we’re out $80 (yippee, but we were at an airport for 3 HOURS).”

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Posted 1 year ago

“Mediocre service as well. Do yourself a favor and stick with Uber which is a thousand times more reliable. Our first driver was 45 minutes late on a recent trip to Portugal. The second and third drivers were reliable and on time and the fourth driver never showed up. We waited 15 minutes which we did not have since we were going to the airport. We would have missed our flight if the flight wasn't delayed so I guess we got lucky. There were no attempts to call, nor did the driver pick up when I tried calling. So we ended up paying for a ride that never happened and had to then call an Uber. The only frustrating part is that we ended up paying for two rides, one of which didn't happen and Mozio refuses to refund a ride that never happened. I cannot suggest anyone use this service because it is unreliable and mediocre at best. Stick to Uber.”

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Posted 1 year ago

“Réservation faite pour un taxi à l'aéroport de Venise. Le taxi n'est jamais venu. J'ai tenté d'appeler Mozio qui ne répond pas au téléphone +44 203139 9034. J'ai envoyé un mail pour signaler que le taxi n'est pas venu. Pas de réponse. Bref C'EST UNE ARNAQUE!!! Heureusement que je n'ai payé que 19,50€ mais c'est déjà trop cher payé pour aucun service. Au final j'ai pris un taxi officiel qui était lui parfait.”

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Posted 1 year ago

“booked a round trip ride through Mozio with Caribbean Shuttle - and was great! Our flight arrived an hour early & we breezed thru immigration. they were able to get our driver there early which we really appreciated! They even came 15 min early when we were ready to depart hotel. Both drivers were great Thank you!!”

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Posted 1 year ago

“We were given the drivers name the day before pick up. We called him when we noticed that the reservation said 4 people with 4 bags, we had 8 bags. Driver was friendly and helped us and had room for all our extra bags that were not on the reservation. Did an excellent job of getting us to the correct port.”

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Posted 1 year ago

“Pick up point at Airport not very clear to find. However once allocated help desk, prompt service and driver arrived very promptly. Friendly drivers on both journeys, helpful and polite. We would certainly use this company again.”

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Posted 1 year ago

“Bom dia a todos. Bom preço com atendimento personalizado. Obrigado pelo bom atendimento em nossa chegada a Roma. Atenciosamente: Carlos Japy Brasil”

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Posted 1 year ago

“Seamless and effective communication, well coordinated team.”

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Posted 1 year ago

“very good service”

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Posted 1 year ago

Mozio is rated 4.7 based on 1,241 reviews