Mozio Reviews

Name: Mozio
Rating: 4.80

4.8 Rating 2,252 Reviews

96 %

of reviewers recommend Mozio

Company Reviews

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Metrics

4.8

Based on 2,252 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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5145865362

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Mozio 1 star review on 25th January 2025

Jean Cadet

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mozio has been a nightmare. We booked through Priceline and decided to include Mozio Heycars on our trip to Puerto Vallarta. Our driver that picked us up was nice. He took our luggage and pulled it across a bridge leaving the Puerto Vallarta airport to a shady parking lot. His car was banged up and not what I expected for about $50 US dollars each way. He dropped us off at the wrong airport RIU Palace instead of RIU Vallarta. We tried to check in and the front desk explained we were at the wrong hotel. We waited a good 45 minutes after calling them various times and getting disconnected. Finally made it the RIU Vallarta. On our departure we were supposed to get picked up at 12:20 pm. I called Mozio at 12:00p.m. to verify the pick up spot (at the front entrance or down the hill) and again had a hard time getting through. They told me our driver would call us. Nobody ever called and we waited for about 45 minutes. Called multiple times and again was disconnected. Finally got through to Tiffany and she ordered an Uber. Our Uber driver was excellent. He explained the trip from Nuevo Vallarta to the airport would of cost about 200/250 pesos. Won’t be conducting any business with Mozio or even Priceline who they contract out to. Was stressed thinking we would miss our flight, no call and terrible service.”

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Posted 3 days ago

“No flexibility!! If your flight was cancelled no reprotection. Be aware Don’t waste your money”

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Posted 3 months ago

“We booked this service through JetBlue and our tracking link/text told us one driver and the driver that showed up was a completely different person. He was over 45 minutes late picking us up. It was 1:30am by the time we finally showed but I tried calling the "manager" and the driver several times, no answer. I only got refunded $9. Fast forward to our transportation home from hotel to airport (had no idea it was the same company) he was supposed to arrive 3pm. At 315 he still wasn't there again no one answered any phone calls. At 3:05 I called for an Uber and as we left the parking lot, I saw the driver pull in. I called mozio right away and told them I wanted a refund for both experiences. They said they will refund in 72 hours if the company can't prove they were ontime which I have text screenshots to prove they weren't. NEVER AGAIN!!!!”

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Posted 3 months ago

“The ride didn't happen. I cancelled it with the provider, but Mozio wouldn't credit me. Mozio customer service team hid behind a "policy" and didn't really try to evaluate a specific situation even though I provided them all the info. Honestly, I'm very disappointed that the customer service team wouldn't make an exception considering this was cancelled with the provider at the 24-hour window when the provider and I realized I had booked for the wrong day (I booked for 1 day later than intended). The provider and I realized the issue a few minutes before 24-hour cancellation, but I wasn't able to cancel within Mozio.com as I was dealing with a situation where I had to quickly find an alternative transfer. I contacted Mozio to work with them on the credit within 1 hour of 24-hour window while I was in a taxi on way to my destination. I guess the positive is Mozio responded relatively quickly to tell me they weren't going to help me out. Not the way to wow or win over a new customer that spends thousands per year on transfers. Very disappointed. At the very least, Mozio could have offered a partial credit since I never used the $350 transfer, and the provider had 24 hours' notice. I guess it was easy $350 for them.”

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Posted 7 months ago

“Our ride coming in with our first driver Zhu Xufeng 12/25/25 went great. He was very communicative. Our return transfer did not go well. We had a 6:00 am pick up 12/31/25 and the driver called the night before to ask if we could be ready at 5:45 am. I told her yes. However she called twice 5:38/5:43 asking if we were coming down or she would cancel our ride. I told her yes, and reminded her as a courtesy we will be early, but please do not mistake our original pick up time was for 6:00 am. I explained to her we were heading down. My 5 yr old had to rush back to the restroom, so we didn’t come down until 5:47 am. Once my entire family made it downstairs she refused to take us. Staying she will cancel the booking. She continued to stress how she had another pick up at 6:30 which is why she called for us to be early. She said time is money and was overly concerned with her 6:30 pick up and making it back on time. She called her dispatch who sided with the driver stating she told us to be outside early. She was more concerned with the driver and not us as the customer. Now a new driver did come at 6:00 am to take us to the airport, but not without the previous lady voicing her concerns. THEN, to make matters worse she called our new driver during our ride to continue her vent and rant to him. He continued to say ok, ok, ok then hung up on her. This all happened in front of her kids. The funnier part of this incident is we own a limousine company in our own city so we understand the business inside and out. This was not handled properly and the booking should have been assigned to another driver who was available. From now on, I will book transportation separately and never be forced to use MOZIO again.”

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Posted 9 months ago

“This is by far the WORST company I’ve ever dealt with in 30 years of travel. They took our money and never showed at the airport to pick us up. No response and no remedy. This is a scam and they should be out of business. We paid a reputable company for transportation and they still have our money!! BEWARE”

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Posted 9 months ago

“Terrible service - DO NOT USE - Our driver in Spain was late for pick up from the airport and then didnt even bother to show up for the return leg back to the airport (despite me booking and paying in full before I travelled). Mozio completely failed to make alternative arrangements and advised I book my own taxi back to the airport and then claim a refund. Since my return to the UK, Mozio have refused to reimburse me for the cost of the Taxi THEY advised me to book! Useless”

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Posted 11 months ago

“Cancelled about 3.5 hours before my ride. I was still charged. I was told and shown that the policy is clearly stated you must cancel 6 hours prior. This is an insufficient policy. Also the driver showed up anyway as he texted me when he had arrived. I was not in the area at the time which is why I cancelled.”

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Posted 1 year ago

“Customer service is terrible, do not Use MOZIO for any transfer. they will leave you stranded. Extremely incompetent behaviors.”

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Posted 1 year ago

“Nada de satisfacción con el servicio.No me dieron el servicio completo y no reembolsaron por el servicio no prestado.”

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Posted 2 years ago

“Do not use this company! We booked for 5 people and 5 full size suitcases. The car he turned up in only fit 2 full sized suitcases. We were left stranded and had to pay another company with a bigger car. When I complained I didn’t get a refund for the ride that we never received! $250 down the drain.”

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Posted 2 years ago

“Horrible customer service. Travel agent booked them for me Fort Lauderdale to Miami. I need to change to next day. No one would respond via email or phone call. I asked them if I could change location to pick up they said no. They were at airport so therefore I asked them if I could meet them there. I was 10 min away. They wouldn’t let me. I explained I have 3 adults 3 children tons of luggage and they wouldn’t budge. They too my $197 tho because it was prepaid. I will dispute this. Very unprofessional being I tried numerous times to call them and I messaged them and still Nothing. I had to arrange other transportation to Miami which I was very frustrated being I was already out $197”

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Posted 2 years ago

“Avoid. We booked their airport transfer service when arriving in Mumbai. The driver did not show up...Mozio said that he was there...which would be impossible. There were only 2 drivers (with name signs) waiting at arrivals + 4 other people, we talked to all of them + none of them was our driver. Mozio would not refund our money.”

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Posted 2 years ago

“Do not use the services of these scammers, they will take the money and wait at the airport for several hours, during those hours that you were waiting for this driver, you could have left by taxi 10 times, but they wrote that we are going , we are already on our way. They do not return the money back. SCAMMARS.”

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Posted 2 years ago

“Super bad customer service and they didn't pick me up”

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Posted 2 years ago

“We made a reservation for a vehicle when we arrived from the Las Vegas airport. When we got back on the plane around 8:00 pm, the captain told us that the plane had an engine failure and that we would have to change planes with a 3:30 am delay. We informed the driver, who didn't want to pick us up given the late hour. We wrote to assistance to explain our problem, but Sofia MENDES from assistance didn't want to reimburse us because we wouldn't comply with the cancellation policy.”

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Posted 2 years ago

“I had a reservation for the Haneda , Japan airport pick up scheduled for October 9th, 2023 Confirmation Number: MOZ9bf7aaa. My flight was delayed, and the United Airlines put me on a different flight to arrive to Narita airport in Japan. I immediately contacted the company to notify about the arrival changes, but nobody picked up the phone. I also contacted the driver, and he was able to pick me up at the Narita airport. He also tried to contact the company to notify about the changes, but wasn't able to get anyone on the phone. At his request, I paid him 16,000 JPY to get a ride to my hotel. Since I paid for the pick up twice, I requested a refund for the 1st ride. I was contacted by Adriana Erben who refused to refund my fees for the 1st ride. I don't understand why Mozio company thinks it's OK to steal money from the customers. I will be disputing these charges thru my credit card.”

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Posted 3 years ago

“Stranded at the Panama Airport for 3 hours. Flights are NOT monitored on their side. We had to get another taxi service to get us out, which was and extra $48 (plus tip) that was already paid to Mozio. They are so unreliable that we booked outside transportation BACK to the airport so we don’t have to worry about it. And to top it all off, they send me an email link in regards to how they did? Yeah, do NOT go through this company. At this point in time, we’re out $80 (yippee, but we were at an airport for 3 HOURS).”

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Posted 3 years ago

“Mediocre service as well. Do yourself a favor and stick with Uber which is a thousand times more reliable. Our first driver was 45 minutes late on a recent trip to Portugal. The second and third drivers were reliable and on time and the fourth driver never showed up. We waited 15 minutes which we did not have since we were going to the airport. We would have missed our flight if the flight wasn't delayed so I guess we got lucky. There were no attempts to call, nor did the driver pick up when I tried calling. So we ended up paying for a ride that never happened and had to then call an Uber. The only frustrating part is that we ended up paying for two rides, one of which didn't happen and Mozio refuses to refund a ride that never happened. I cannot suggest anyone use this service because it is unreliable and mediocre at best. Stick to Uber.”

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Posted 3 years ago

“Réservation faite pour un taxi à l'aéroport de Venise. Le taxi n'est jamais venu. J'ai tenté d'appeler Mozio qui ne répond pas au téléphone +44 203139 9034. J'ai envoyé un mail pour signaler que le taxi n'est pas venu. Pas de réponse. Bref C'EST UNE ARNAQUE!!! Heureusement que je n'ai payé que 19,50€ mais c'est déjà trop cher payé pour aucun service. Au final j'ai pris un taxi officiel qui était lui parfait.”

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Posted 3 years ago

Mozio is rated 4.8 based on 2,252 reviews