Mozio Reviews

Name: Mozio
Rating: 4.71

4.7 Rating 1,471 Reviews

94 %

of reviewers recommend Mozio

Company Reviews

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Metrics

4.7

Based on 1,471 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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5145865362

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Mozio 1 star review on 25th January 2025

Jean Cadet

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Contratamos traslados Aeropuerto Cancun – Hotel (y regreso) con Mozio a través de Despegar. A la ida se podría decir que bien. Al regreso, quedaron en buscarnos al hotel a las 2 de la mañana. Cosa que NUNCA sucedió. Estuvimos en la puerta del hotel esperando al transfer desde la 1:30, junto con el encargado del lugar. Llamamos a las 02:30 a la empresa y nos informaron que el chofer había ido y nosotros no estábamos, por lo que el mismo se fue. Esto no pasó nunca, además la empresa se comprometería a llamar si no nos lograban ubicar, cosa que tampoco sucedió. OJO CON ESTA EMPRESA DE TRASLADOS, tanto el encargado del hotel como el taxista con el que tuvimos que volver, nos comentaron que esta situación pasa siempre, dejando a los turistas con una mala imagen. Ellos recomiendan NO PAGAR POR ANTICIPADO los traslados. De más está decir que pese a que hicimos el reclamo, MOZIO NO NOS DIO NINGUNA RESPUESTA.”

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Posted 4 years ago

“BE CAREFUL WHEN ORDERING TRANSPORTATION!!!I wanted transportation when I arrived in Miami. I changed my hotel, so I cancelled my transportation too. I wanted a refund, it was 3 days before my trip. MOZIO refused, even though it says free cancellations. Instead they offered me a coupon code. I tried the code. It did not work. I want my $98 back!!!! I want a full REFUND. They refused. When I arrived in Miami, I used an Uber. Much cheaper and no headache.”

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Posted 4 years ago

“Заказал трансфер в аэропорт Шарм-Эль-Шейх. Египтяне как всегда кинули и не приехали. Пришлось в срочном порядке ехать на такси. Поддержка Mozio нулевая. Составил обращение на возврат денег 1094246. Прошёл месяц. Денег не вернули. На письма не отвечает. Больше с этими проходимцами связываться не буду. И другим не советую.”

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Posted 4 years ago

“Dont use them”

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Posted 4 years ago

“I highly recommend to not use this service. I cancelled my reservation that would have been needed in 113 days, 24 hours after booking it. On the website they made it very clear you could cancel at anytime with no additional fees. Well they did NOT make it clear that they would give you a “coupon” and not a full refund. I connected with customer service and all they could give me was a clearly automatic generated response of “We understand this may not have been what you were expecting originally and we apologize for the inconveniences this may cause.” I will do what I can to share this review and experience I had on every site so people are aware and shop around for a better and much more clear service.”

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Posted 5 years ago

“Bottom Line: Once you book, cash stays in their pockets. You will only receive a credit voucher if you cancel. Even after talking to customer service, no refund will be issued. Background: I booked today, Nov 06 2020, for a shuttle service for Dec 31 2020. I did my homework and made sure that the free cancellation was true. Saw the good reviews, read the company FAQs, then I booked the shuttle service. Few hours later, our plans changed, even though they said Cancellation up to 24 hours prior to service date, they will not issue you a refund, instead they will only issue you credit. I asked for a refund back to my card and they state that the policy says credit only. I checked their website and it is not stated that only credit will be issued.”

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Posted 5 years ago

“If it would allow me to put NO STARS. Dishonest company. Website states full refund but during this pandemic they are now stating refund in vouchers. They say it states in there terms of service they can change the terms when they see fit. But it also states that they have to inform customers of the change which they never. DO NOT BOOK WITH THIS COMPANY.”

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Posted 5 years ago

“Driver didnt turn up for transfer to the airport... even though I had re-confirmed with Mozio and been assured there would not be a problem... Could not get an answer from the driver number... Contacted Mozio immediately and they were not good and did not assist... told to get s taxi and they would refund difference... this meant running in 35'C heat to the main road and having to change money... all very stressful... only just made flight... Customer service are useless and do not answer emails... eventually asked to speak to a manager and was told one would phone within 24 hrs... 9 days later and lots of emails and messages before I got a manager... still waiting for refund... will only pay into a PayPal account which I don't have... and only want to pay a fraction of what it cost me... RIP-off company...”

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Posted 6 years ago

“Driver came long before the pickuptime I ordered and left. Didn’t bother to SMS/call me or contact the reception of the hotel. Also normal taxi is cheaper (Mexico) than ordering private car from Mozio.”

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Posted 6 years ago

“There was no collection at the airport”

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Posted 6 years ago

“As long if all goes well, a nice option. However, when you have a problem with a taxi company that does not provide the service you requested, you are left in the dark, without support.”

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Posted 6 years ago

“DON'T USE HEYCARS.CN WHO IS MOZIO's PARTNER IN SINGAPORE. THEY ARE FRAUDSTERS. Mozio was absolutely terrible in Singapore. Their partner, Heycars.cn are the worst. Do NOT WASTE YOUR TIME. I missed a connection to Singapore from Taiwan and notified Mozio who notified Heycars.cn at 8:10am or FIVE hours before my scheduled pickup. We were able to get on a new flight that came in two hours later. They said their driver was booked and couldn't pick us up later and that we should make a new booking if we wanted a new pick up time. So are you saying you have or DO NOT have available drivers to pick us up later? They were well aware that we wouldn't be landing at the pre-designated time and decided to show up anyway to "PROVE" that they were there to insist on getting paid. The whole reason I notified them early was to make sure that some poor person wasn't waiting aimlessly for an hour to pick us up when we weren't going to show up. And instead they show up anyway to take pictures to show that they were there so they can get paid. LOL. Delays and missed connections happen all the time. It is honestly shocking to to me the terrible customer service. They said that I let them know last minute - five hours hardly seems last minute. I wasn't sure at the time how easy or difficult it would be to use GRAB, but we ended up booking a GRAB easily (go downstairs to the Basement level) and had a taxi within 5 minutes. DO NOT USE MOZIO. JUST DOWNLOAD GRAB AND TAKE A GRAB TAXI. Same price and way less hassle.”

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Posted 6 years ago

“We had a car booked in Hong Kong From Hotel Ease Tsuen Wan to the airport. We followed the instructions given to us and were waiting at the Hotel entrance at the time stated. The car didn't turn up and after several inaudible phone calls we had to get a local taxi to the airport as time was running out for our flight. It turned out the car had gone to the wrong Hotel Ease as there is 3 in Hong Kong. It took nearly 2 weeks to get a refund, and no compensation for the messing about and stress we suffered because we didn't have a receipt for the local taxi ! I'd stay well clear of this company as you can't take the risk of being late for your flight.”

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Posted 6 years ago

“Collected on time, car spotless clean and driver friendly and helpful. Would highly recommend this service .”

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Posted 6 years ago

“Unfortunately I hadn’t got the service at the airport and didn’t get the refund yet!”

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Posted 6 years ago

“We had booked taxi with Mozio that was supposed to pic us up from side sun hotel to antalya airport. The taxi driver didn't show up and we tried to call Mozio and the taxi driver several of times but nobody answered us. Later somebody answered and they tried to come in touch with the taxi driver but no answer from him. So we booked 2 other taxi that picked us up from other company to drive us to antalya. We had to paid 130 euro to the other taxi company because Mozio taxi company did not come. The person that we spoke to she said that you will pay Back for all the cost, cost from Mozio company and the cost for the other taxi company. The only paid back 47 usd. This is not okay at all. We got very stressed out and we were 12 person and 2 taxi with a lots of luggages and we barely fitted in the taxi car. We almost mist our flyet because if this. ”

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Posted 6 years ago

“Muy caro el servicio de la empresa mozo. El conductor muy amable y probablemente el cobrará muy poco”

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Posted 6 years ago

“I booked my trip with Mozio choosing the recommended provider Boston Coach with a trip amount of $88 but couple days after the trip I received a bill for $733 more than 6X the original price. Mozio refused to help address the issue, I have had to call both BostonCoach and Mozio and have spent hours of my time to only get $250 in credits. Horrible service, will never use again!”

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Posted 6 years ago

“They cancelled my ride back to the airport on 8/4. They said there were no vans and no drivers. Why book it if you don't have enough vans or enough drivers?”

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Posted 6 years ago

“Dreadful service - sent driver to the wrong hotel. Only after 5 calls and 45 minutes did they tell me to get a taxi! Had to plead with airline to let us on the flight. Mozio refused to pay cost of taxi. Just awful, wont even respond to emails. Stay clear.”

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Posted 6 years ago

Mozio is rated 4.7 based on 1,471 reviews