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Mozio Reviews

4.7 Rating 1,251 Reviews
93 %
of reviewers recommend Mozio
4.7
Based on 1,251 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
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Phone:

5145865362

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Anonymous
Anonymous  // 01/01/2019
We wish we never booked any of our transfers with Mozio.. Every other company we used had no issues at all yet every driver that Mozio organized was just full of headaches and issues Disappointing is the least of how we feel and will be leaving our review
Helpful Report
Posted 6 years ago
Terrible service do not use no show for our return ,they had sent us to wrong hotel for pick up phoned emergency line was on hold for over 30 min eventually spoke to someone who admitted fault on their side they sent taxi after 90 min wait . On return noticed the had taken a further payment from my account without any notification or permission . They had also taken payment under a different company name . After many emails with customer service who are hopeless i was refunded . I have asked to escalate complaint and speak with a manager several times but this has been ignored and now they will not answer e mails So i would advise anyone using this company to keep an check on you're bank account for any unauthorised withdrawals .
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Posted 6 years ago
Étant confiant en agoda j’ai fait l’erreur de prendre morio à l’aeroport De Manille. Le chauffeur n’a même pas attendu que je prenne mes bagages pour partir et j’ai du prendre un taxi. Une véritable escroquerie. Je deconseile fortement.
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Posted 6 years ago
Absolutely awful company. My first pick up from the airport was suppose to be a meet and greet but wasn’t there when I arrived at the airport which meant several calls before we finally got a driver. I checked the paperwork for my return to the airport and noticed the had put the wrong day so I called them to let them know the error and they said it was fine it was all changed and I could expect my driver to collect us from our hotel, again another no show. I called a total of 21 times on the emergency numbers before I finally spoke to a lady who told me she didn’t care !!! Great customer service. I called again and a man answered to be told by him that he couldn’t speak to me he was driving. I finally had to call another taxi to take us to the airport as we would not have made it. I would not use this company they are absolutely shocking I have never known such a poor service in my whole 40 years of travelling. Don’t waste your money they are awful !!!!
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Posted 6 years ago
I am a loyal customer of Agoda and the currency displayed on my Agoda app is always in Hong Kong dollar. I was expected the currency remain unchanged when the app took me to the airport transfer service by Mozio. It was no currency sign displayed and I was shocked to find out to that it was charged in USD. I did my research on different tourist sites and the regular price for airport transfer from Danang to Hoi An is about VND 340,000 - 440,000 (equal to USD15-19), therefore I was thinking $118 displayed on your website was a fair price.... little did I know that I was deceived by the hidden currency sign. I was charged USD118 for this trip which it should be USD15-19. It was 8-9 times more than the market price!!!
Helpful Report
Posted 6 years ago
The worst service. first we waited over an hour to take us to our hotel. the Just In Coming driver waits until the bus is completely full, whether we are hungry or thirsty or if the next flight will take a long time to land. But this part we can even relieve. On the day of return, at the time described in the application they simply did not appear. The company responsible for the transfer alleged that he was at the hotel an hour earlier and that he would not send another car, that we should call a taxi and that we deal with the company responsible for the application. Mozio responded by saying that we have to understand that they must pay the transfer even though we did not use it and so would not reimburse us the taxi and still offered a 10% discount for the next trip.
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Posted 6 years ago
Arrived in Hong Kong after a 12 hour flight. No Mozio driver waiting for us in Arrivals Hall. After about 30 minutes waiting around I received a text to say he was waiting near one of the car parks. I found an airport employee willing to help me and my luggage to the correct place, only to find no one was there. We then struggled back to the Arrivals Hall from where I began to find an alternative means of getting into the city. The text I received was some ruse by the driver to confuse the situation - he did not turn up and never intended to turn up. Eventually complained to Mozio who gave me a refund. No apologies and nothing to compensate me for the hassle. My advice: DO NOT USE MOZIO - they are useless.
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Posted 6 years ago
They changed automatically time of departure after booking. Don't recommend !
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Posted 6 years ago
Recently traveled to Tokyo, Japan. Booked and paid for private car service through Mozio back in March, 2018. Flight arrived 1/2 hour early. We waited at the designated arrival terminal for 1/2 hour past the agreed upon time after an 11 hour flight from San Diego. The driver never showed up. I got an email saying a driver had been assigned. I reached out to Live Chat 2x and both times was given a link to see where our driver was. Both times the link showed his car at a different terminal. Tried to call the number given to us and did not get an answer. After a long day and frustrating arrival, we paid almost $300.00 to get to our hotel, as our options were limited. We could not reach anyone by phone and live chat didn't help. I have reached out to company on numerous occasions requesting a full refund as no service was provided and continue to get either no response or a response that puts the situation back on me. We are very disappointed with this company and their lack of customer service. I would NEVER use this company again. And, I canceled my return booking immediately after this terrible experience.
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Posted 6 years ago
Wir haben über Booking.com gerade nach der Buchung noch den Transport gebucht. Buchungsbestätigung ist angekommen und die Kosten wurden von der Kreditkarte abgebucht. Leider war dann am Flughafen kein Fahrer von Mozio da. Wir haben Mozio kontaktiert, jedoch keine Antwort respektive Rückerstattung erhalten. Wir finden es auch sehr schade, dass Booking mit einer solchen Firma zusammenarbeitet. Somit unbedingt den Transfer über eine andere Firma buchen!
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Posted 7 years ago
Mozio is rated 4.7 based on 1,251 reviews