The company promised me a refund for a trip that I cancelled and then weeks later when I followed up, they decided not to honor their decision. The company took my hard earned money and stopped responding after I showed proof that I was promised a refund. This happened in Las Vegas. I cancelled my reservation after their driver left 3 family confused after we all stood waiting to be picked up by the same person. It was a scary experience and all I asked was for my money back. I had to go out my way to ensure that their driver didnt waste his time to pick me up, since I cancelled my trip 4 days prior. I started posting on their Instagram page today to see if someone would respond and provide assistance and my account was blocked. This company is awful. I would not trust positive reviews on other platforms.