We made a reservation for a vehicle when we arrived from the Las Vegas airport.
When we got back on the plane around 8:00 pm, the captain told us that the plane had an engine failure and that we would have to change planes with a 3:30 am delay.
We informed the driver, who didn't want to pick us up given the late hour.
We wrote to assistance to explain our problem, but Sofia MENDES from assistance didn't want to reimburse us because we wouldn't comply with the cancellation policy.
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