Mozio Reviews

Name: Mozio
Rating: 4.67

4.7 Rating 1,251 Reviews

93 %

of reviewers recommend Mozio

Company Reviews

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Metrics

4.7

Based on 1,251 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Phone:

5145865362

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Mozio 1 star review on 25th January 2025

Jean Cadet

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a reservation for the Haneda , Japan airport pick up scheduled for October 9th, 2023 Confirmation Number: MOZ9bf7aaa. My flight was delayed, and the United Airlines put me on a different flight to arrive to Narita airport in Japan. I immediately contacted the company to notify about the arrival changes, but nobody picked up the phone. I also contacted the driver, and he was able to pick me up at the Narita airport. He also tried to contact the company to notify about the changes, but wasn't able to get anyone on the phone. At his request, I paid him 16,000 JPY to get a ride to my hotel. Since I paid for the pick up twice, I requested a refund for the 1st ride. I was contacted by Adriana Erben who refused to refund my fees for the 1st ride. I don't understand why Mozio company thinks it's OK to steal money from the customers. I will be disputing these charges thru my credit card.”

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Posted 1 year ago

“Stranded at the Panama Airport for 3 hours. Flights are NOT monitored on their side. We had to get another taxi service to get us out, which was and extra $48 (plus tip) that was already paid to Mozio. They are so unreliable that we booked outside transportation BACK to the airport so we don’t have to worry about it. And to top it all off, they send me an email link in regards to how they did? Yeah, do NOT go through this company. At this point in time, we’re out $80 (yippee, but we were at an airport for 3 HOURS).”

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Posted 1 year ago

“Mediocre service as well. Do yourself a favor and stick with Uber which is a thousand times more reliable. Our first driver was 45 minutes late on a recent trip to Portugal. The second and third drivers were reliable and on time and the fourth driver never showed up. We waited 15 minutes which we did not have since we were going to the airport. We would have missed our flight if the flight wasn't delayed so I guess we got lucky. There were no attempts to call, nor did the driver pick up when I tried calling. So we ended up paying for a ride that never happened and had to then call an Uber. The only frustrating part is that we ended up paying for two rides, one of which didn't happen and Mozio refuses to refund a ride that never happened. I cannot suggest anyone use this service because it is unreliable and mediocre at best. Stick to Uber.”

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Posted 1 year ago

“Réservation faite pour un taxi à l'aéroport de Venise. Le taxi n'est jamais venu. J'ai tenté d'appeler Mozio qui ne répond pas au téléphone +44 203139 9034. J'ai envoyé un mail pour signaler que le taxi n'est pas venu. Pas de réponse. Bref C'EST UNE ARNAQUE!!! Heureusement que je n'ai payé que 19,50€ mais c'est déjà trop cher payé pour aucun service. Au final j'ai pris un taxi officiel qui était lui parfait.”

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Posted 2 years ago

“booked a round trip ride through Mozio with Caribbean Shuttle - and was great! Our flight arrived an hour early & we breezed thru immigration. they were able to get our driver there early which we really appreciated! They even came 15 min early when we were ready to depart hotel. Both drivers were great Thank you!!”

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Posted 2 years ago

“We were given the drivers name the day before pick up. We called him when we noticed that the reservation said 4 people with 4 bags, we had 8 bags. Driver was friendly and helped us and had room for all our extra bags that were not on the reservation. Did an excellent job of getting us to the correct port.”

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Posted 2 years ago

“Pick up point at Airport not very clear to find. However once allocated help desk, prompt service and driver arrived very promptly. Friendly drivers on both journeys, helpful and polite. We would certainly use this company again.”

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Posted 2 years ago

“Bom dia a todos. Bom preço com atendimento personalizado. Obrigado pelo bom atendimento em nossa chegada a Roma. Atenciosamente: Carlos Japy Brasil”

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Posted 2 years ago

“Seamless and effective communication, well coordinated team.”

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Posted 2 years ago

“very good service”

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Posted 2 years ago

“Everything was good. A good driver on time pick up. Easyr communication before arrival. However, I didn't get an official receipt from either a driver or Pioneer company.”

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Posted 2 years ago

“It was so efficient.the driver was so friendly and understanding.”

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Posted 2 years ago

“Fair pricing in comparison with all other pick-up / transport facilities. Professional driver, good communication skills, flexible in late flight arrival.”

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Posted 2 years ago

“Very easy service to use. Both drivers I had were very pleasant”

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Posted 2 years ago

“Our driver gave us his personal phone number in a message. We called him because we saw in our reservation they only listed 4 suitcases and we had 8. He worked with us to get everything in and was very friendly and made sure we got to the right port for our cruse.”

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Posted 2 years ago

“Excellent chauffeur. Ponctuel, discret avec une très bonne conduite”

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Posted 2 years ago

“Très bon service chauffeur compétent sympathique et précis ,service impeccable”

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Posted 2 years ago

“The driver persisted until he found me. He was very friendly and courteous.”

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Posted 2 years ago

“supreme travel provided a reliable service between the airport and our accommodation both ways, the drivers were helpful and obliging picking us up and depositing us in good time. It was a comfortable journey both ways. I recommend the service they provided. I was very happy with the cost.”

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Posted 2 years ago

“Highly professional team, quick response, there was a light delay in pick up but they were able to compensate on time.”

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Posted 2 years ago

Mozio is rated 4.7 based on 1,251 reviews