Customer service is basically non existent. I placed a big order with them using the free standard shipping method since the estimated arrival date was far before I’d need my order. Almost a week later my order hasn’t even been picked off the shelf so standard shipping won’t work for me, it happens I get it. So I’ve been trying to call to change my shipping method to expedited and pay the difference but no one answers the phone and when you leave a message no one calls you back. I got an email response saying the wharehouse already has my info and can’t change it yet my order still hasn’t been picked off the shelf