Normally I would just post one bad review and be done with a company, but they decided to contest my review on another site to get it taken down. So here I am. I ordered a lens, they called a couple days later to confirm payment details. Waited a week with nothing but "payment sorted" as the status. I made contact over their chat and requested a call back to see what was going on, when the chat bot did nothing worth while. They never contacted me. After a couple days I checked my account with them and the order details are gone. Like it never happened. Tried the chat bot again, still no contact. They never emailed a confirmation, just had the status for the transaction on my account with them. Makes it very easy for them to say prove it...