Used to find this a reliable and useful service however have been astounded by latest experience. My Canon lens which was £1250 was thrown over a wall by the delivery driver and their returns policy meant I had to wait a week for a day I was working from home to send the lens back before I could have a replacement sent. This time the delivery driver didn't even show up. Three weeks after paying for next delivery I am still stuck with a lens that has been launched over a 7 foot wall and senior management at the company clearly do not care. They will not be getting my custom again.