The measure of a company is how they cope when things go wrong. My lens was delivered to the wrong address. The delivery picture shows the lens being thrown over a 2 meter fence. MPB know where the lens is and want me to go on a one kilometre round trip and try find it. MPB seemed surprised that I didn’t want to do this. They refuse to refund until a lengthy investigation has taken place. To compensate me they offered a £25 discount code but only if I spend another £250. Effectively holding my compensation to ransom. I was a loyal customer having spent thousands of pounds with MPB. It costs a lot of money to attract customers and costs nothing to lose them. Never again.
1 year ago
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