Hi Dana, Thanks for your message. I’ve spoken directly with FedEx, and they’ve confirmed that the only party who can file a lost item claim is the shipper, unless the recipient has the account number — which I don’t. They also confirmed that the “Dispute Delivery” form is not sufficient for a lost item claim and that MPB must file the formal claim. At this point, I feel completely stuck and unsupported. As the merchant and shipper, MPB is responsible for ensuring the product is delivered or refunded, and I kindly ask that you escalate this matter immediately. I would like a resolution or confirmation that MPB is initiating a claim on my behalf. Please let me know how you intend to proceed. I really hope we can resolve this quickly and fairly. Best, Summer Twist