I recently took a chance on purchasing a Canon camera from MPB, after a good experience purchasing a battery from them. Fast shipping and a very fair price. I thought a battery compartment cover was missing, but the listing for my camera had been removed, so I couldn't verify it was included. I started a chat to find out if I was right or wrong, and that's where the whole experience took a nose dive. What I learned in that stunningly frustrating experience was that these people do not know anything about the gear they are selling. I kept asking the person to check the original listing to verify if this cover was include, and instead they sent me pictures and kept say it was in the box. They didn't know that the picture showed the battery installed (1Ds MK III), NOT the compartment cover. I finally asked for a phone number to talk to a manager. I call and could only leave a message and never heard back. For simple things, they might be OK. For actual cameras...YIKES! Stay away! Yeah, they have a 14 day return policy, but the answer is to make sure your customer support people know what they are talking about. If they don't, then find someone who does! Oh, and you CAN get the shutter count from virtually every digital camera made in at least the last 20 years. It is NOT "unavailable". They were just too lazy to get it or didn't know how. I rest my case.