I ordered two Retro Cruz Office chairs (order number 107110557894). They were delivered today in an open vehicle and poorly packaged. The boxes were not properly sealed. The Black Retro Cruz Office chair is missing the base that screws into the seat of the chair (labelled part B on the instructions). I have circled this on the instructions. Either the part was not included in the packaging at the warehouse or between the shoddy packaging and your courier company this part has been lost. I require urgent delivery of either: the replacement base (part B) or a new chair. This was bought as a gift for my son. I am disappointed that I was charged R450 for delivery of an incomplete item.