Cezanne
My delivery arrived and after owning plenty of Essentials items I can guarantee you that the items I received from Mr Porter are counterfeit. Please see the attached photos for reference. The stitching is diabolical. There’s loose threads all over the garments. The quality of the material is awfully thin. Also the tags say made in China whereas all my other Essential items have been made in Vietnam. Please bare in mind I own a a large amount of Essentials so I know how the quality should feel. So I do know what I should be expecting. I have seen a lot of bad counterfeits but this is by far the worst I’ve ever seen and I’m shocked that it’s gone through your hands and no one has picked up on. I require an immediate refund as I have basically been conned from a surprisingly reputable brand. Yet this is currently somthing I have not received and I have spent hours trying to sort the issue with the customer care team. Their email address “is too full” so every time I’d send an email it would bounce back. So the only way to make contact was to spend hours on the phone. I’m now told I need to return the items back myself which I find appalling. This is their mistake which they should rectify. I should not have to go out of my way as I’ve gone through enough trouble as it is! I just want my money back immediately.
1 year ago
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MR PORTER has a 1.9 average rating from 63 reviews

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