Mr Porter looses a returning client, since 2016. The order number: 1006ZD6BF2219J I raised concern out of return period as I had not worn the shoes until a few weeks before as they are Autumn shoes purchased in summer. The reason I raised a concern is that the seams inside the shoes are not equal and hence one shoe was uncomfortable. On consulting by email, they kept pushing the matter back saying its wear and tear. On explaining the matter over the telephone, a refund was agreed by the the representative (they claim to record phone calls). And a return slip sent to me out of the period of return. A return was accepted by Mr.Porter as I received a return slip for the shoes to be returned by UPS from Mr. Porter outside period of return. Time went bye and Mr Porter was quiet, on contacting the Client Care Team, we are kept being given push backs, and no solution. It got tiring, and therefore I requested to speak with a Manager. No they just don't put you on with a manager neither does this person have a telephone number, one must wait for this person to call, she/he was to call, and never did that call take place. The shoes in question were returned to me today without any communication, that is rude. I yet await to speak with a Manager. I shall take a loss of a FAULTY pair of OFFICINE CREATIVE / Bullet Suede Desert Boots Colour: Tan / Size: EU 46 Product Code: 0400 5953 6058 7, which I never should have received in the first place. Mr Porter has lost returning client, since 2016.