Premium online shopping is not only about the convenient website interface, beautiful packaging and express delivery. Mr. Porter does not produce it’s own goods and even the most premium brands have defective things once in a while, but... the quality of service, the lack of customer focus and rudeness that you will encounter in this store can not be compared with anything. The business development department could use my case as a vivid example of how to lose a potential loyal customer (and not just one, bad experience is usually spread way more then a good one). I have never written reviews before, but Mr. Porter definitely deserves 1 star. Greetings to Marta from the customer service department. And how do they answer the phone, it’s better not to start. Even the tax office staff is more friendly during the declaration period