I like your website, no animations and easy to find the products that I'm looking for. I'm tempted to take one star away for how long it takes to get your orders out the door. It was about two weeks for my first order, a bit longer for the second. However, when the second order wasn't shipping, I emailed your customer support team and explained that I would soon be departing the location the knife was shipping too and wanted to have it before I left. Someone in you customer service department responded right away and made sure my knife shipped that same day. I can't find that email this morning to thank your agent by name, but she did a great job for me.