MTC Kitchen Reviews

Name: MTC Kitchen
Address: 77 Metro Way, Suite #1, 77 Metro Way, Suite #1, Secaucus
Rating: 4.46

4.5 Rating 488 Reviews

84 %

of reviewers recommend MTC Kitchen

4.5

Based on 488 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

2018061827

Email:

info@mtckitchen.com

Location:

77 Metro Way, Suite #1,
77 Metro Way, Suite #1
Secaucus
07094

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MTC Kitchen 5 star review on 12th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the best purchase in recent times. Thank you, I still continue to enjoy this purchase, and I don't understand how I could live without this purchase before.”

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Posted 1 day ago

“Bought It for my friend, he and his wife love it.”

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Posted 6 days ago

“Had an issue with deliverance of the wrong item. It was quickly resolved and I was compensated for the inconvenience.”

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Posted 6 days ago

“You fulfilled my orders, and the products are of excellent quality. However, while I do not hold you responsible, I cannot comprehend how DHL can deliver something to me in 3 or 4 days from Slovenia or Japan. Yet, UPS takes 5 to 7 days to deliver something WITHIN America.”

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Posted 1 week ago

Hi Karl, Thank you for your review and for your kind words about our products. The delivery timeframe you saw at checkout reflects the UPS service level you selected, and your recent orders were delivered within that range. If you ever have a specific deadline, please reach out before or after placing your order, we’ll do our best to assist. Express options are also available at checkout for most items. We did see a brief UPS trailer delay on your shipment, but it was still delivered on time. We appreciate your understanding and continued support. – MTC Kitchen Team

Posted 1 week ago

“Received knife with tip bent. Contacted customer service and they got a new one shipped out quickly as I returned the other. Was a wedding gift for a friend, so the speed was highly appreciated. New knife was in excellent condition and I'm sure will help serve many good meals for the newlyweds.”

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Posted 2 weeks ago

“I recently placed my first order with MTC. An item in the shipment, a sake carafe, was broken. I contacted customer service and interacted with Brook, who sent me a replacement. What could have been an unpleasant interaction turned out to be an extremely positive one and as a result I have since placed a second order with MTC. I really appreciate your customer service.”

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Posted 2 weeks ago

“Great shopping experience! Good products and great packaging and delivery! 👏🏻🖐👍”

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Posted 2 weeks ago

“The item is out of stock in other websites and we use it in our restaurant. We were happy to find it at a good price with fast shipping from MTC Kitchen.”

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Posted 2 weeks ago

“the best products at fair prices”

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Posted 2 weeks ago

“Excellent products impossible to find elsewhere, fast shipping and super efficient packaging, makes shopping MTC KItchen a no brainer for Japanese Kitchen and Tableware products and supplies.”

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Posted 2 weeks ago

“Product arrived very quickly, very satisfied with product & service.”

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Posted 2 weeks ago

“Excellent turn time on order fulfillment and delivery. I am a repeat customer due to their reliability and customer service. Very satisfied with all products I have purchased, including the sharpening stones!”

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Posted 3 weeks ago

“Pretty AWFUL!....Received the incorrect items first off!...On top of that the incorrect Items were also "expired" anyways!....the incorrect items were smashed up too....At least you gave me a full refund.”

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Posted 3 weeks ago

We’re so sorry that the wrong tea was packed for your order, and that the condition of the items was unacceptable. This definitely isn’t the experience we want for our customers. We’ve reviewed the issue internally with our shipping team to prevent this from happening again. Thank you for bringing it to our attention, and we’re glad we were able to issue you a full refund.

Posted 3 weeks ago

“Fast shipping.”

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Posted 3 weeks ago

“最初全員プラスチックの寿司桶に抵抗があったようですがとても評判いいです。もっと早くに使ってれば良かったと思います。”

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Posted 3 weeks ago

“products are accurate as described plus fast delivery”

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Posted 3 weeks ago

“Amazing store, shipping is fast and packed well. Good prices on everything as well.”

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Posted 4 weeks ago

“Every time I’ve ordered from MTC, my experience has been outstanding. The sales team is consistently professional, kind, and attentive. I truly appreciate their courtesy and the exceptional level of service they provide with every interaction.”

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Posted 1 month ago

“Excellent selection of quality Japanese cooking ingredients and utensils.”

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Posted 1 month ago

“An easy and pleasant online shopping experience. The dinnerware was fantastic and packaged superbly. Highly recommended.”

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Posted 1 month ago

MTC Kitchen is rated 4.5 based on 488 reviews