MTC Kitchen Reviews

Name: MTC Kitchen
Address: 77 Metro Way, Suite #1, 77 Metro Way, Suite #1, Secaucus
Rating: 4.44

4.4 Rating 425 Reviews

84 %

of reviewers recommend MTC Kitchen

4.4

Based on 425 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

2018061827

Email:

info@mtckitchen.com

Location:

77 Metro Way, Suite #1,
77 Metro Way, Suite #1
Secaucus
07094

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MTC Kitchen 5 star review on 8th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“MTC is great, I only wished they had more shipping options available (shipping price may be too high) and that they processed orders a bit faster. For example, I paid 20 dollars for shipping for something I didn’t need urgently. Shipping took less than two days but processing and actually shipping the order took very long so I ended up paying those 20 dollars and still waiting a week to get my items.”

Helpful Report

Posted 4 days ago

“Customer service was responsive and efficient. Cutting board is awesome. However I am NOT a fan of SHOP-which is the shipping/fulfillment that is used for MTC. Products are great but there is no guarantee of ship date, it's vague with updates and products take WAY longer than any other items I have purchased online. I like MTC-I DO NOT like Shop.”

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Posted 3 months ago

“Good Experience shopping, but painfully slow delivery and turn around.”

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Posted 3 months ago

“Shopping experience was smooth. One of the two items shipped was wrong; this was exchanged for the correct item in relatively short order. Did take a little to happen due to the holiday season volume.”

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Posted 3 months ago

“shipping is hella slow but it gets there eventually! if you are buying with a timeline in mind add about 2 weeks for shipping and it should be fine!”

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Posted 4 months ago

“I like the selection of equipment but the shipping was a little slow. I was informed of the order status and when it would ship. Overall a good experience.”

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Posted 4 months ago

“though shipping is a bit slow, the packaging is top-notch!”

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Posted 9 months ago

“shipping wasn't immediate after placing an order so I had to write an email to customer support to ship my order after waiting for about a week. but someone promptly replied and the shipment came right away after that. wrapping was very good but a bit too good? too much plastic wasted but i guess most items are breakable materials so need to be careful. all in all and a pleasant experience.”

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Posted 10 months ago

“Most of stuff arrived on time but some of stuff came three weeks later after my order.”

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Posted 10 months ago

“Product was good but shipping was delayed”

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Posted 1 year ago

“Slow delivery but great communication. Really like dishes.”

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Posted 1 year ago

“Good, but took FOREVER to get my order.”

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Posted 1 year ago

“Good product, good store. Not so good customer service. It took weeks before I received order confirmation. Thanks!”

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Posted 1 year ago

“MTC Kitchen offers an exceptional range of mid-to-high end Japanese products. Their online catalog makes for enjoyable shopping. Purchasing and paying works very well. Naturally, overseas shipping to the United States take just a bit of patience and time. I find that some products sell out fast: I could buy a few more items if they were still in stock.”

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Posted 1 year ago

“The delivery for a knife that was in stock was slow as you waited the full delay to ship while I could have paid for expedited shipping I was not expecting a two + week difference”

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Posted 1 year ago

“These plates are perfect. I had the smaller size and wanted to get the 11" ones and they are solid, well made and the design is unique. We love them! The only compliant I have is the over packaging. I get that they are plates and need to be well packaged but there was a horrific amount of bubble wrapping in that packaging - a lot of waste that I felt guilty about.”

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Posted 1 year ago

“very good experience. Customer service was clear and efficient.”

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Posted 1 year ago

“Bambu is medium quality but I like the double stitch”

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Posted 1 year ago

“slow but good equipment”

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Posted 1 year ago

“Good customer service and prompt delivery”

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Posted 1 year ago

MTC Kitchen is rated 4.4 based on 425 reviews