MTC Kitchen Reviews

Name: MTC Kitchen
Address: 77 Metro Way, Suite #1, 77 Metro Way, Suite #1, Secaucus
Rating: 4.49

4.5 Rating 607 Reviews

85 %

of reviewers recommend MTC Kitchen

4.5

Based on 607 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email

Visit Website

Phone:

2018061827

Email:

info@mtckitchen.com

Location:

77 Metro Way, Suite #1,
77 Metro Way, Suite #1
Secaucus
07094

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MTC Kitchen 5 star review on 12th March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst experience ever!!!! One item I ordered has an expired date the day after I received it!!”

Helpful Report

Posted 3 days ago

Stephen, we’re sorry the seaweed arrived with a best-before date so close to delivery. After you contacted us, we confirmed the issue and sent two replacement packages at no charge from inventory dated August 2027. The replacements were delivered on October 6. We understand your disappointment and apologize for the product issue.

Posted 3 days ago

“Compared to most online services these days, order was kind of slow to ship (11 days from order to arrival). I returned an item and they were also slow to respond. They said item showed scratches from use, but I did not not use the item and returned it in the exact condition received. So I have to pay for them to ship it to me again. I wouldn't shop there again for something that can be obtained elsewhere.”

Helpful Report

Posted 3 weeks ago

“Very disappointing. The product I ordered had the same expiration date as the one I purchased 6 months earlier. No refunds or credit allowed. It would have been nice if the expiration date had been shown before I ordered.”

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Posted 3 months ago

“Unfortunately all was good except you sent a pitted”

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Posted 5 months ago

“Almost impossible to return. So challenging. Not easy to do.”

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Posted 9 months ago

“I had a bad experience because I never received the items I ordered, and for over a month now, no one has helped me resolve my problem”

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Posted 10 months ago

“Pretty AWFUL!....Received the incorrect items first off!...On top of that the incorrect Items were also "expired" anyways!....the incorrect items were smashed up too....At least you gave me a full refund.”

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Posted 1 year ago

We’re so sorry that the wrong tea was packed for your order, and that the condition of the items was unacceptable. This definitely isn’t the experience we want for our customers. We’ve reviewed the issue internally with our shipping team to prevent this from happening again. Thank you for bringing it to our attention, and we’re glad we were able to issue you a full refund.

Posted 1 year ago

“Fast shipping.”

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Posted 1 year ago

“i ordered over four hundred dollars of coffee and only received one box that was damaged. to be honest, i will proably orderfrom Amazon. i did send a email that the one box i got was damaged. all the bottles was in a big box and loose, they had dents in them. not sure why i never got the rest of my product. thanks”

Helpful Report

Posted 1 year ago

“At almost a month, it was the longest delivery time I've experienced in years.”

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Posted 1 year ago

“I refused the delivery and UPS is returning to MTC Kitchen. I placed my order 11/30 the order was not shipped until 12/13/2024”

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Posted 1 year ago

“The stone doesn’t work as labeled. it does not stay heated for even after following instructions. Would not recommend.”

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Posted 2 years ago

“It takes too long shipping”

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Posted 2 years ago

“never receive my order”

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Posted 2 years ago

“I never received my order”

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Posted 2 years ago

“Delivery was delayed quite a bit. Product itself was flimsier than anticipated. Likely won't reorder.”

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Posted 2 years ago

“MTC does not like Hissho”

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Posted 2 years ago

“After the online platform switch, the exprience has become horrible. Late and orders not even showing.”

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Posted 2 years ago

“MTC carries a great selection of items for chefs. However, they have a huge problem. As a first time client; 3 Days after ordering I received an email acknowledging the order and then stating: "We are still processing your order"...."Please note for ground shipping orders it will take 5-6 business days to process". Now, 5 days (3 business days) after the order they are obviously sticking to their statement! I received no other emails and my Shop app says, "order placed". By now, with any of their primary competitors, I would have received my order. This is an unacceptable business protocol and eventually the market (people like you and me) will avoid ordering from them and their "we are sorry our shipping process has been delayed as a high volume of orders" statement caveat will be null. That's how basic economics works.”

Helpful Report

Posted 2 years ago

Dear Highly Valued Customer, Thank you for contacting us. I apologize for the long lead time. We display the delivery date at checkout when selecting the shipping method so customers can anticipate when their order will be delivered. We are aiming to get customers their packages by the earliest date shown at checkout. During periods of high volume, it may take longer than our usual lead time to assemble and ship orders. To keep customers informed, we may send an email letting customers know the order is still with us and being processed. I certainly understand and appreciate your concerns, We strive to be the best at bringing in these authentic restaurant items from Japan and making them available to our customers. If there is an issue with the date you see at checkout, please contact us at info@mtckitchen.com or 201-806-1827 and we will be happy to give you an update or solution. MTC Kitchen Support Team

Posted 2 years ago

“I had 2 orders and both did not ship out on the expected date. I didn't receive the second item and decided to refund since it had been over 2 weeks since I had placed the order and my item had not been shipped. I will not be placing on line orders from MTC Kitchen. You are better off just shopping in store.”

Helpful Report

Posted 3 years ago

MTC Kitchen is rated 4.5 based on 607 reviews