MTC Kitchen Reviews

Name: MTC Kitchen
Address: 77 Metro Way, Suite #1, 77 Metro Way, Suite #1, Secaucus
Rating: 4.47

4.5 Rating 501 Reviews

85 %

of reviewers recommend MTC Kitchen

4.5

Based on 501 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

2018061827

Email:

info@mtckitchen.com

Location:

77 Metro Way, Suite #1,
77 Metro Way, Suite #1
Secaucus
07094

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MTC Kitchen 5 star review on 20th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pretty AWFUL!....Received the incorrect items first off!...On top of that the incorrect Items were also "expired" anyways!....the incorrect items were smashed up too....At least you gave me a full refund.”

Helpful Report

Posted 1 month ago

We’re so sorry that the wrong tea was packed for your order, and that the condition of the items was unacceptable. This definitely isn’t the experience we want for our customers. We’ve reviewed the issue internally with our shipping team to prevent this from happening again. Thank you for bringing it to our attention, and we’re glad we were able to issue you a full refund.

Posted 1 month ago

“Fast shipping.”

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Posted 1 month ago

“i ordered over four hundred dollars of coffee and only received one box that was damaged. to be honest, i will proably orderfrom Amazon. i did send a email that the one box i got was damaged. all the bottles was in a big box and loose, they had dents in them. not sure why i never got the rest of my product. thanks”

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Posted 4 months ago

“At almost a month, it was the longest delivery time I've experienced in years.”

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Posted 10 months ago

“I refused the delivery and UPS is returning to MTC Kitchen. I placed my order 11/30 the order was not shipped until 12/13/2024”

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Posted 10 months ago

“The stone doesn’t work as labeled. it does not stay heated for even after following instructions. Would not recommend.”

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Posted 1 year ago

“It takes too long shipping”

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Posted 1 year ago

“never receive my order”

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Posted 1 year ago

“I never received my order”

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Posted 1 year ago

“Delivery was delayed quite a bit. Product itself was flimsier than anticipated. Likely won't reorder.”

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Posted 1 year ago

“MTC does not like Hissho”

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Posted 1 year ago

“After the online platform switch, the exprience has become horrible. Late and orders not even showing.”

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Posted 1 year ago

“MTC carries a great selection of items for chefs. However, they have a huge problem. As a first time client; 3 Days after ordering I received an email acknowledging the order and then stating: "We are still processing your order"...."Please note for ground shipping orders it will take 5-6 business days to process". Now, 5 days (3 business days) after the order they are obviously sticking to their statement! I received no other emails and my Shop app says, "order placed". By now, with any of their primary competitors, I would have received my order. This is an unacceptable business protocol and eventually the market (people like you and me) will avoid ordering from them and their "we are sorry our shipping process has been delayed as a high volume of orders" statement caveat will be null. That's how basic economics works.”

Helpful Report

Posted 2 years ago

Dear Highly Valued Customer, Thank you for contacting us. I apologize for the long lead time. We display the delivery date at checkout when selecting the shipping method so customers can anticipate when their order will be delivered. We are aiming to get customers their packages by the earliest date shown at checkout. During periods of high volume, it may take longer than our usual lead time to assemble and ship orders. To keep customers informed, we may send an email letting customers know the order is still with us and being processed. I certainly understand and appreciate your concerns, We strive to be the best at bringing in these authentic restaurant items from Japan and making them available to our customers. If there is an issue with the date you see at checkout, please contact us at info@mtckitchen.com or 201-806-1827 and we will be happy to give you an update or solution. MTC Kitchen Support Team

Posted 2 years ago

“I had 2 orders and both did not ship out on the expected date. I didn't receive the second item and decided to refund since it had been over 2 weeks since I had placed the order and my item had not been shipped. I will not be placing on line orders from MTC Kitchen. You are better off just shopping in store.”

Helpful Report

Posted 2 years ago

“Very bad. I am still waiting my items. They sent wrong items and they said return first and I returned. And they said I will get 8/29/23 But it didn't come yet.”

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Posted 2 years ago

“MTC takes to long to process and ship orders!”

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Posted 2 years ago

Thank you for your feedback. We aim to ship customer orders within 3 business days, but sometimes during high order volume periods, we need additional time. The delivery date range shown at checkout is going to be the most accurate delivery time frame. If you need an order delivered by a certain day, please send us an email to find out the exact shipping date of your current order. We will do our best to get your order to you as fast as possible!

Posted 2 years ago

“Placed my order July 7th. Today July 18th and the order still not shipped. The issue is if you are out, let me know right after ordering, so I can make other arrangements so my business won't get effected”

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Posted 2 years ago

Hi Ahmad, Thank you for your feedback. Sorry for the delays, the items were in stock but we are in a high order volume period which has delayed the overall lead time. We shipped your order on July 14th and it should be delivered on the 20th. Please contact us at 201-806-1827 or info@mtckitchen.com for any questions. We expect to go back to regular 3-5 business day lead times in the upcoming week.

Posted 2 years ago

“"Wooden Coffee & Dessert Spoon 4.5" Length" ~ These just did not look very nice....especially the one with a deep scratch across the front. I didn't want to be bothered trying to return them, and they looked like they'd just harbor bacteria, so in the trash they went! I tried to include a PHOTO, but this site would not allow me to submit my review with a photo included (.PNG format)....and that's just ridiculous!”

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Posted 2 years ago

Hi Katherine, Thank you for placing your order with us. We sincerely apologize that you received items with scratches or defects. We are very responsive to customer inquiries, and post-purchase support. I apologize for any limitations in the reviews sections. Could you email us the .png photos to info@mtckitchen.com so we can better help you? MTC Kitchen

Posted 2 years ago

“not good, bad experience with the purchase, can’t do anything with the item that is not in good use. Have to buy different board”

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Posted 2 years ago

“Delivery was so long time from purchase Even I paid delivery fee”

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Posted 2 years ago

MTC Kitchen is rated 4.5 based on 501 reviews