MTC Kitchen Reviews

Name: MTC Kitchen
Address: 77 Metro Way, Suite #1, 77 Metro Way, Suite #1, Secaucus
Rating: 4.49

4.5 Rating 607 Reviews

85 %

of reviewers recommend MTC Kitchen

4.5

Based on 607 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email

Visit Website

Phone:

2018061827

Email:

info@mtckitchen.com

Location:

77 Metro Way, Suite #1,
77 Metro Way, Suite #1
Secaucus
07094

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MTC Kitchen 5 star review on 12th March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad. I am still waiting my items. They sent wrong items and they said return first and I returned. And they said I will get 8/29/23 But it didn't come yet.”

Helpful Report

Posted 3 years ago

“MTC takes to long to process and ship orders!”

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Posted 3 years ago

Thank you for your feedback. We aim to ship customer orders within 3 business days, but sometimes during high order volume periods, we need additional time. The delivery date range shown at checkout is going to be the most accurate delivery time frame. If you need an order delivered by a certain day, please send us an email to find out the exact shipping date of your current order. We will do our best to get your order to you as fast as possible!

Posted 3 years ago

“Placed my order July 7th. Today July 18th and the order still not shipped. The issue is if you are out, let me know right after ordering, so I can make other arrangements so my business won't get effected”

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Posted 3 years ago

Hi Ahmad, Thank you for your feedback. Sorry for the delays, the items were in stock but we are in a high order volume period which has delayed the overall lead time. We shipped your order on July 14th and it should be delivered on the 20th. Please contact us at 201-806-1827 or info@mtckitchen.com for any questions. We expect to go back to regular 3-5 business day lead times in the upcoming week.

Posted 3 years ago

“"Wooden Coffee & Dessert Spoon 4.5" Length" ~ These just did not look very nice....especially the one with a deep scratch across the front. I didn't want to be bothered trying to return them, and they looked like they'd just harbor bacteria, so in the trash they went! I tried to include a PHOTO, but this site would not allow me to submit my review with a photo included (.PNG format)....and that's just ridiculous!”

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Posted 3 years ago

Hi Katherine, Thank you for placing your order with us. We sincerely apologize that you received items with scratches or defects. We are very responsive to customer inquiries, and post-purchase support. I apologize for any limitations in the reviews sections. Could you email us the .png photos to info@mtckitchen.com so we can better help you? MTC Kitchen

Posted 3 years ago

“not good, bad experience with the purchase, can’t do anything with the item that is not in good use. Have to buy different board”

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Posted 3 years ago

“Delivery was so long time from purchase Even I paid delivery fee”

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Posted 3 years ago

“Shipping took way to long~ 15 days. no way shipping should take that long for domestic. E-commerce isn't in it's infancy anymore, it should be a quick and smooth process by now.”

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Posted 3 years ago

“I didn’t put the review for the product itself, because I didn’t liked it and returned it eventually, but overall customer service and customer satisfaction is so poor, the unclarity about the shipping price eventually make me to pay more than $30 for returning that, set aside the extra amount that I paid them to ship it to me in the first place! That’s awful and was my first and last time that I purchased something from them.”

Helpful Report

Posted 3 years ago

Hello, thanks so much for your review. I apologize for the bad experience with our return process. We do charge a return shipping fee when our shipping label is used for a return. More details about our return policy can be found here https://mtckitchen.com/returns-exchanges/ There is also the option to make the return using the carrier of your choice. In that case, we do not deduct any fee when we process the return. If you ever have any questions about returning an item please call us at 201-806-1827 or send an email to info@mtckitchen.com and we will be happy to help you! Sincerely, MTC Kitchen Team

Posted 3 years ago

“Got the wrong product, too big”

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Posted 3 years ago

“I would love to write a glowing review if I ever received this product. However UPS claims to have delivered it and MTC Kitchen has not let me know what they plan to do about. Have not received product and have not received a replacement nor have I been offered a refund. Someone is benefiting from the sales but, it’s at the customer’s expense.”

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Posted 3 years ago

“Having a lot of issues with UPS. Still trying to get my package delivered.”

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Posted 4 years ago

Thank you for shopping with us and we are very sorry you have had the delivery issue and have not received the package. Could you email us at info@mtckitchen.com with the details of the issue with UPS? We will be of help to you.

Posted 4 years ago

MTC Kitchen is rated 4.5 based on 607 reviews