MTC Kitchen Reviews

Name: MTC Kitchen
Address: 77 Metro Way, Suite #1, 77 Metro Way, Suite #1, Secaucus
Rating: 4.48

4.5 Rating 559 Reviews

85 %

of reviewers recommend MTC Kitchen

4.5

Based on 559 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email

Visit Website

Phone:

2018061827

Email:

info@mtckitchen.com

Location:

77 Metro Way, Suite #1,
77 Metro Way, Suite #1
Secaucus
07094

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MTC Kitchen 5 star review on 12th March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received two items in my order that were unacceptable: one had a blue marker/pen mark on it and another was a wood item that had a split edge. Both items seem to have been shipped this way. It was also a hassle to try to figure out an exchange/return with customer service.”

Helpful Report

Posted 3 weeks ago

We’re very sorry for your experience. After reviewing your case, we can see that you clearly requested a replacement for the damaged and defective items. We also understand that the process involved unnecessary back-and-forth and delays before reaching a resolution. This should have been handled more efficiently, quickly, and clearly from the start, and we apologize for that. Reporting damaged or defective items should be straightforward, and we recognize that your experience did not reflect that. We will be launching a new returns portal to manage returns and issues with orders to make it faster and more straight forward for our customers as well as staff, with fewer steps required. We appreciate your patience and your feedback, as it helps us improve. Best regards, MTC Kitchen

Posted 3 weeks ago

“The order arrived quickly however a third (13 bowls) of our order arrived broken.”

Helpful Report

Posted 3 months ago

“Long shipping time and poor communication about when it will ship.”

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Posted 5 months ago

“Website was pretty, item shipped quickly. Item was, in my opinion, falsely advertised. It was described as soft and that it wouldn’t slide around. Now that I’ve learned my lesson and looked up the cutting board on other sites, I cannot find anyone else describing it as soft. I hated the item as soon as I opened it, went to return it since return policy said no scrapes or cuts, customer service rep said that despite no scrapes and cuts, the smudges from my finger oils make it non refundable. I’m upset and all I wanted was store credit so I could get a cutting board I don’t hate. I cannot stand this board and only see a massive waste of so so much money, and due to this being my first experience with MTC, I do not plan to purchase through you all again.”

Helpful Report

Posted 8 months ago

“I received damaged to go container twice”

Helpful Report

Posted 1 year ago

“Order took longer than expected to arrive. We’ve had issues with order delivery every time we’ve ordered. Product is what we expect.”

Helpful Report

Posted 1 year ago

“Happy with the product itself. Extremely unhappy about the lengthy processing delay. Patiently waited several weeks then called. Was told my order (all of which was in-stock at the time of ordering) was processed, packed, and ready for shipping and would go out the following business day. Another week passed and nothing was shipped. Contacted again, threatening to cancel the order, and only THEN was my order finally shipped.”

Helpful Report

Posted 1 year ago

“Prices seem crazy high. Shipment included one opened item. They resent and item appeared sealed, but was 1/3 empty. Seems to be a manufacturing problem, not a distribution problem, but they seem to be aware of the problem and still charge crazy high.”

Helpful Report

Posted 1 year ago

Helpful Report

Posted 1 year ago

Thank you for placing your order with us. We're sorry that your order wasn't right. If you ever receive items that are damaged, defective or if something seems wrong with the order, please contact us at 201-806-1827 or info@mtckitchen.com so we can address the issue right away.

Posted 1 year ago

“I sent an Email to make sure i am getting the same of pictures and they confirmed that, while most of sticks them were thick (+2 inch), on the other hand they arrived in good condition and was packed well”

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Posted 1 year ago

“Slow shipping”

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Posted 2 years ago

“Too long delay in shipping requested product.”

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Posted 2 years ago

“Shipping took weeks even though the item was noted as in stock.”

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Posted 2 years ago

“Price and ease of ordering on their site was great. Shipping was not to expectations as I was informed that my order was delayed, not because they didn't have stock, but because they "Had too much business". Although I appreciated the notification of delay beyond the planned 2 weeks of normal processing, the notification did not provide any indication or estimation of when the order would ship. So I asked to cancel the items I ordered and suddenly I recieved confirmation of shipment. Will not purchase from MTC again.”

Helpful Report

Posted 2 years ago

“Item it self was fine. However shipping took over a month. It's 2024 how does an in stock item take that long to be shipped?”

Helpful Report

Posted 2 years ago

“Took almost a month to ship items listed as "in stock"”

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Posted 2 years ago

“It takes too long To order and receive the item.”

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Posted 2 years ago

“I dont really have a problem with the product or the services provided, but the shipping time. I had paid for express and it wasnt received until a week after order date.”

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Posted 2 years ago

“this order took a very long time to process and deliver, longer than I feel it should have. we were delayed with the PayPal payment service and discovered that the service did not accept amex. additionally the order did not arrive in time for our event - was delayed by the carrier after sitting in Miami for a few days- and we had to scramble to find alternatives.”

Helpful Report

Posted 2 years ago

“Ground shipping is really slow. Not a fault of shipper but rather mtc just not fulfilling the order for a week.”

Helpful Report

Posted 2 years ago

MTC Kitchen is rated 4.5 based on 559 reviews