MTC Kitchen Reviews

Name: MTC Kitchen
Address: 77 Metro Way, Suite #1, 77 Metro Way, Suite #1, Secaucus
Rating: 4.49

4.5 Rating 607 Reviews

85 %

of reviewers recommend MTC Kitchen

4.5

Based on 607 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email

Visit Website

Phone:

2018061827

Email:

info@mtckitchen.com

Location:

77 Metro Way, Suite #1,
77 Metro Way, Suite #1
Secaucus
07094

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MTC Kitchen 5 star review on 12th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything perfect. I love my Banko Earthenware Double Lid Rice Cooking Pot. The sesame seeds are fresh and toasty. Just excellent. The Donabe was packed with much care. Thank you.”

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Posted 4 months ago

“Good quality products and good customer services.”

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Posted 4 months ago

“Great, easy experience. I ordered sodas for my godchildren and it was an easy ordering process, everything was delivered on time, and the product quality was even better than advertised. Great experience, and I'll be getting more Ramune soda from MTC Kitchen in the future!”

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Posted 4 months ago

“Hey, I found your website surfing the Internet and instead of going to the store, I can have specialty stuff shipped directly to my house”

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Posted 4 months ago

“My return is taking so long”

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Posted 4 months ago

“Thanks for quality products and quick delivery”

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Posted 5 months ago

“Unfortunately all was good except you sent a pitted”

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Posted 5 months ago

“Everything was easy & the product was delivered on time. I have ordered the same drinks before”

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Posted 5 months ago

“A breeze. Order was fulfilled and shipped promptly, and arrived well-packaged.”

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Posted 5 months ago

“Always great quality! Japanese products that are not easy to find, amazing cutlery and cooking accessories. Beautiful tableware. Everything always arrives well-packed and in perfect condition.”

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Posted 5 months ago

“Great products delivered fast!”

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Posted 5 months ago

“Great selection and fast shipping.”

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Posted 5 months ago

“The shipping was super fast, and the board is extremely high quality!! I ordered one for my husband as a birthday gift, and now I'm about to order my second for my mom for Mother's Day :) I'm happy to have found such a reputable site for kitchen utensils!!”

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Posted 5 months ago

“My experience shopping at this store is phenomenal. Competitive prices, easy to browse. Reasonable shipping.”

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Posted 5 months ago

“Excellent. Website was easy to navigate and the product was exactly as described and has performed to my complete satisfaction.”

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Posted 5 months ago

“I received two items in my order that were unacceptable: one had a blue marker/pen mark on it and another was a wood item that had a split edge. Both items seem to have been shipped this way. It was also a hassle to try to figure out an exchange/return with customer service.”

Helpful Report

Posted 6 months ago

We’re very sorry for your experience. After reviewing your case, we can see that you clearly requested a replacement for the damaged and defective items. We also understand that the process involved unnecessary back-and-forth and delays before reaching a resolution. This should have been handled more efficiently, quickly, and clearly from the start, and we apologize for that. Reporting damaged or defective items should be straightforward, and we recognize that your experience did not reflect that. We will be launching a new returns portal to manage returns and issues with orders to make it faster and more straight forward for our customers as well as staff, with fewer steps required. We appreciate your patience and your feedback, as it helps us improve. Best regards, MTC Kitchen

Posted 6 months ago

“The product I ordered is good quality. The site is user-friendly. There were many hard to get items available on this website. The other culinary tools were beautiful and I’ll probably purchase more items in future. Order placement to shipping receipt was prompt and timely.”

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Posted 6 months ago

“Excellent. One of my favorite Japanese stores. Prices are reasonable.”

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Posted 6 months ago

“exceptional!!!”

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Posted 6 months ago

“Quality products, great variety and packaging with excellent customer service after the sale.”

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Posted 6 months ago

MTC Kitchen is rated 4.5 based on 607 reviews