First of all, My experience with the online order was outstanding. The process was simple and straightforward. Shipping was fast, and the packaging was absolutely beautiful. The item was securely packed in a sturdy carton, which I even decided to keep for future use. Secondly, I also had the chance to visit the MTC kitchen in El Monte, CA, since I live nearby. Unfortunately, my experience at the store didn’t quite match the excellence of the online service. While the facility is spacious and well-maintained, the product selection—especially items from Japan—felt quite limited. Additionally, I believe the in-store atmosphere could be improved. The staff appeared focused on their tasks but didn’t engage with customers in a warm or welcoming manner. A friendly smile and more customer interaction could go a long way in creating a more inviting shopping experience. Thank you.