MultiYork look like they make great furniture but at a much higher cost than elsewhere. I was prepared to take that chance when they had a sale. The staff are fine in store, but I found serious problems once the deposit was taken. Firstly, I was told I would be contacted before the delivery date. I wasn't. It was only be contacting MultiYork that I found that they hadn't made the sofas yet after 7 weeks and that there was a problem with the material and it would be another 7 weeks. During this additional 7 weeks they mailed me a £100 off voucher along with their latest sales, very good at mailing you the sales stuff, rubbish at keeping their active customers informed. I was given a new date, but again not hearing anything, I contacted MultiYork to find out that they were still having problems with the material. Only this time they offered to change the material to one of the same grade/standard as way of compensation. Which if they'd have done this before, I probably would be writing a much better review. On pressing them for actual compensation, I was informed they'd only offer goodwill after delivery of the sofas and that they'd contact me once they'd been able to check the material. That contact didn't come and rather than chasing them for a 3rd time, I cancelled my order and went to Next saving myself over £1,000 for the same thing and having it delivered still before MultiYork could manage. By this point I had no trust left in them regarding the goodwill, likely it would have just been another money off voucher to use in store rather than discounting the original order. In short, MultiYork, great at taking your money but you simply can not trust them to deliver or keep you informed which is appalling considering the high costs that they charge. Worst customer service I have ever had the misfortune to experience.