We ordered a very expensive Lavenham sofa. On arrival we could not use it as our feet were three inches off the floor (I am 5 feet 6). We were told that we should have noticed this before ordering and overall, the company's response to our problem has been abysmal. Their own agents (Homeserve) visited and took pictures and agreed the sofa was not right (albeit made to spec). The company's response has been to offer to SELL to us replacement cushions at a cost of over £100. Although this is a 25 percent discount off listed price, it is clear that they wish to make a profit out of what is a serious design flaw. I would receommend that you do NOT buy from this company. Once they have got your cash, they suddenly become totally uninterested in problems