I received my Nevada corner sofa in May 2016. The sofa itself is very nice but the fabric is very poor quality (Harbour colour 39 slate) as after only 4 months it has faded so much that there is now a stripe along the arm (where the sofa arm cover has protected the underlying fabric from the sunlight). The slate has gone a greeny grey colour in the sunlight. I contacted the store and they sent a man from homeserve to look at it. I heard nothing so rang customer services 2 weeks later and they said his opinion was 'sunlight damage' and there was nothing they would do. I contacted the customer complaints manager and have now received a letter saying that Multiyork will take no further action as the cause of my complaint has not been attributed to manufacturing defects.
I would expect this sort of fading after 5 -10 years - but after 4 months I think it is very poor -having spent £4000 on the sofa. I would not recommend Multiyork - I have been very disappointed with the quality of the fabric and the after sales customer care
8 years ago
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