Spring cage broke after 7 years on a Tate Sofa. Homeserve came to do a repair in June 2017 but this left the sofa misshapen and the fitted covers no longer fit and seat covers now distorted after 3 months! Many complaints back to the store in Bath, they promised to get back to me and never did, when I eventually spoke to the now ex manager Simon he told me a pack of lies, two weeks later I phoned again today 4th October 2917 to be left, disgraceful and shambolic customer after care. Contacted head office today so hope they can sort something out.
7 years ago
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