Consistently missing items from orders. The customer service team just fob you off with a hollow apology and a £5 voucher off your next order. The company is not interested in fixing the fundamental problems with their quality and control system. They are truly one of the worst companies on the planet for customer service! I fully expect one of their team to reply to this with a "We're sorry, please contact us to discuss, blah, blah, blah" like I haven't had almost weekly communication with them for months. Their replies to posts like this are just a pathetic attempt to convince people who haven't shopped with them that they actually care about their customers, but the truth is they don't! ***AVOID THIS COMPANY!***