It is impossible to cancel or pause membership. The website is terrible. The only way you can attempt to cancel or pause your membership is by trying to do so via a chat bot (which is never working). I tried to cancel my order but then received an email the next day to say I could not make any changes to my order. Then Musclefood tried to take the money (for the order I had requested to cancel) from my debit card. I have complained twice via the chat function with no reply. I have been unable to change the date of my last delivery (it’s impossible to find where to do this on the website despite the chat bot saying it is simple) it is not clear). Musclefood randomly delivered my last order last week on a Tuesday (I did not request this).