I ordered a hamper from MuscleFood, which included 2.5kg of Premium Chicken Breast Fillets. Despite storing it correctly, the chicken went bad before its best-before date, making it unfit for consumption. When I reported the issue, MuscleFood admitted the fault and initially offered a £30 voucher, which would have allowed me to repurchase the product without extra cost. But instead of honoring that, they backtracked and reduced it to £20, then later increased it to £25—still not enough to cover the replacement (£23 + £5.99 delivery). I gave them multiple chances to do the right thing, yet they wasted my time and refused to fully compensate me for their faulty product. I wasn’t asking for anything extra—just enough to replace what I lost—but they wouldn’t even provide that. If they handle complaints like this, I would not trust them with fresh food purchases. Filed a chargeback through my bank since they refused to be fair. Avoid.