I'll start by saying the products from musclefood aren't bad, although some of the frozen meals are pretty much inedible. However, their processes and service are a disgrace. Like many of their customers, we had a repeating order and their website offers a facility to update the products you have. Beware, this often doesn't work and it is very difficult to check, especially on a mobile. The worst bit though is the service, slow, unresponsive and rude, taking to responsibility and effectively accusing me of lying. I've now cancelled all orders and informed my bank not to make payments to these people and wouldn't recommend them to anyone.