I placed my 1st ever order on-line with musclefood, I ordered the "seeing double hamper" for £1 extra. I only received half my order so I contacted support and they said because I used an offer code I wouldn't get the extra hamper for £1 however this wasn't made clear and there was no notification of this. Naturally had I know this to be the case I would have built a different order and instead have only received £30 worth of an order instead of the £80 order that I placed. This needs to be made much clearer as I would have simply built a different order If I knew this was the case, I didn't see this stated at all anywhere meaning it simply isn't clear enough and yet another example of an advertised offer that isn't what it seems, could I have director name/names please and head office address as I will be instructing the small claims court to recover the cost's of this based on my time and the loss of product due to not being made clear.
James
5 years ago
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