Musclefood neglected to ship the 2nd box in my delivery(the one that didnt ship of course with all of the meat in, the other which I received contained soft drinks), and their opening gambit was to blame the courier, Yodel (with whom I had already confirmed that they hadn't received the 2nd box from musclefoods), saying that the courier had lost my order in transit. Their go to response was to offer to reship the order. It's a box of food. It's not a letter. If it's with the courier, get the courier to find and deliver it. Don't throw the courier under the bus. Also if you reship the order surely I'll get a second order for free assuming the original order is out there somewhere and is found and delivered. I asked for a phone call, they have my number but clearly would rather hide behind emails letting their SLA clock tick down than having a phone number where they can be contacted immediately. Musclefood, your meat is great and the price is right but the moment something goes wrong your customer service to fix any problems is terribly disappointing.