I have to write this review as I couldn't be happier with the service I have received so far. I have just had an online chat with Sean G as I had received no reply via email. I had placed my first order & upon going to checkout no code was in the offer/code box. I found 1 & added it. I happened to come across a review that said they had only received 1 hamper not a double up because of putting a code in the box. When I went back & checked & put the hamper in my basket I went to checkout & there was the £1 extra hamper there & a code in the box. Upon realising I would likely only get 1 hamper I went onto chat to discuss cancelling my order. Firstly there was an apology for the delay in reply, then after explaining what had happened I was told they would honour my double up as a gesture of goodwill. Amazing customer service, I would like to add though that I think it should be made clearer there should be a code for these double up hampers upon checkout. It was my first order & I was utterly confused. I shall update on quality of food when recieved but I'm very much looking forward to my delivery & stocking up my freezers :-)