I have been a customer for years but after my last order I wont be any more Order turned up warm as there was only 1 ice pack on top and bag wasnt sealed. Chicken had a use by date of the day I received it. Whole order unfit for human consumption!!! Courier was already back in his van by the time I opened the door but he must of known order was knackered as had been in his hot van for at least 8 hours (I was almost his last delivery of the day) Customer service seems to be almost non existent at the moment. Can only contact by email/web form Did get a response after 22 hours of original complaint. Just asking more questions. Replied and also chased up but no response. At the moment I have a freezer full of inedible meat & meals I was looking for a replacement but now just want a refund as I have lost all trust in MuscleFood