I received my order on time and in good condition, ice bags still half frozen so food well chilled. I enjoyed the chicken satay however one of the chicken dishes was far too spicy for me it was so hot I couldn't eat it. Then I tried the BBQ chicken and I personally found the texture of the chicken a bit hard and chewy. I am fussy though. I had not noticed anywhere when ordering that it was a recurring order so I found the contact me section and emailed explained I disliked the meals and asked for the next order to be cancelled and no further orders. I was pleasantly surprised to get a reply within a couple of hours and they were happy to cancel my order and refund the money, cancelling the repeats. I cannot complain about the customer service I received as it was good, however it is a shame about the texture of the chicken as the rest of the dish was good. I noted that they say beef comes from british and irish farms however the chicken dishes state EU and non EU countries so perhaps that is the problem? overall customer service was good.