The quality of food is mainly excellent while there are a few items that seem to be a bit overly processed such as the steak mince and the meat balls which tend to be quite tough, delivery by DPD one one occasion having a damaged box left on front door, having noticed a text saying it was delivered maybe an hour later (despite the fact we were in at the time) thankfully it wasn't stolen on this occasion however enticing a large box of meat might be. Our first order also had chicken juices on other items of vacuum packed meats which was a bit of a mess to have to deal with prior to putting in the freezer. We also had missing items however so wondering if they ended up on a trailer floor or back of a van somewhere? Had an online chat regarding the above an was assured that I could have had a refund of my next order (which I thought was very cheeky at the time) and have since not ordered from them. They seem to have a lot of confusing "offers" which are rarely any better value than the supermarkets. They often have hampers where it is difficult to know what any individual item might be priced at and it seems difficult to imagine getting similar items from the supermarket, i.e. 2 for £7 steaks in Asda while paying any more for it. They'll have offers such as 5kg Chicken for £25 but then have to pay a delivery charge also as I believe that you cannot add other items to the order. It's also quite annoying that all their steaks are 175g and being used to having 225g ones, they seem stingy.