Absolutely appalling! Avoid at all costs. First experience wan't too bad in that the purchased CD contained the wrong CD in the correct outer cover> After complaining they issued a refund - fine & acceptable. Second experience has taught me NEVER to deal with them again. Purchased 2 DVD's - 1 was OK the other contained the wrong DVD in the correct outer cover (how shocking?!) As they were for when our grandchildren visited it wasn't noticed until they played them which admittedly was 7 weeks after purchase. I politely highlighted the error to them although I didn't really expect a refund due to passage of time their response was incredibly indifferent & I quote 'As per the guidelines issued by eBay, all missing or faulty items should be reported within 60 days of the estimated delivery date and unfortunately your request has been made outside of these delivery guidelines. Also, due to the length of time that has passed, we do not have access to our records for this order any more' As mentioned I wasn't really expecting any refund & would have accepted a polite explanation but having them point out to me their terms (which, if they had adhered to I was actually within the time constraints & therefore was eligible for refund) has riled me beyond belief. I am (almost!) tempted to contact a national tabloid newspaper & tell them of my bad experience with MusicMagpie so they can print it alongside a very sad photo of me!