musicMagpie Reviews

Name: musicMagpie
Address: -, - United Kingdom,, Macclesfield
Rating: 4.64

4.6 Rating 9,499 Reviews

92 %

of reviewers recommend musicMagpie

4.6

Based on 9,499 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About musicMagpie:

GET CASH FOR OLD CDs, DVDs and Games - www.musicMapgpie.co.uk is the only online site that allows users to turn all their old and unwanted CDs, DVDs and Games into cash in one free and simple process.

Every year millions of CDs, DVDs and Games are thrown away and they can be worth anything from 30p up to £15.

Visit Website

Email:

enquiries@musicmagpie.co.uk

Location:

-, - United Kingdom,
Macclesfield

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musicMagpie 5 star review on 23rd October 2020

Kellyanne Lawrie

musicMagpie 5 star review on 16th October 2020

Vivian Miller

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service. Fast delivery and great communication. Thanks!”

Helpful Report

Posted 5 years ago

“Tried to sell my folding phone which was in excellent condition. Offer was devalued by £200 as phone was "bent with heavy cospetic damage". Completely untrue. Sent several emails - no response apart from "we are too busy to answer you". Asked for IMEI no. to check it was actually my phone. No response. So very disappointed - beware of this company”

Helpful Report

Posted 1 week ago

“Sent a phone and smart watch off after being quoted £732, have proof it's arrived on the 19th through email but music magpie have denied it's arrived!! So now I have no phone, smart watch or payment!! Disgusting company and I do not recommend! Still waiting for my payment.”

Helpful Report

Posted 2 weeks ago

“I am seriously disappointed with this company. BE WARNED - DO NOT SELL YOUR TECH TO MUSIC MAGPIE. I went online 2 weeks ago and retrieved a quote to sell my iPad Air for £220. I was happy with the price they offered me. By the time I had paid for express delivery, a box and bubble wrap I had spent £25 just to get it to their depo in Salford. The company promise same day payment, this could not be further from the truth. It took them 3 days to get back to me after the technicians completed a 72 point check, the iPad passed all of the BAR one and offered me £19.30? What a complete waste of my time. I have rejected their offer and I am still awaiting my iPad back, a shoddy reply from their customer services state that they will send it with a tracking number and I will receive email confirmation as to when this will be sent. Just absolutely awful from start to finish. Would not recommend whatsoever and god knows what condition the iPad is coming back to me in. I’m really sorry I bothered. I am a very angry customer with no iPad back!!!”

Helpful Report

Posted 3 weeks ago

“Terrible experience. I sold an item to them which I sent via Royal Mail Special Delivery which was delivered within the 21 day quote guarantee period. However, they failed to process the item within the period, which I now believe to be intentional after attempting to resolve this with their customer service team. So they devalued my item by a significant amount, which is breach of contract and non-compliant with their terms of service. First of all, they do not provide a telephone number, all communications had to be via email. The failed to respond to my first two messages within a reasonable timescale; on my third message I finally got a response. I’ve paid £9.20 to send the item, they have reduced the quote by £63.50 and it matches the condition quoted which has been confirmed by them. The only resolution they have offered is to have the item returned; however that means I am at a financial loss of £72.70 when I am not at fault. I’ve given them every opportunity to resolve this but they are just dismissive and do not actually read the messages properly. I am going to have to seek advice from trading standards and I will happily raise a case with small claims court as I am not allowing such a company to abuse the system. Terms of service and contracts are there in place to protect both the company and consumer equally, and they have twisted and disregarded it. I will not give up. I need the money urgently, but I’m not being bullied into giving in when I have done nothing wrong.”

Helpful Report

Posted 1 month ago

“Horrific experience when trying to sell my device to Musicmagpie. Sent a basically new device after a warranty claim to them for assessment. Cost £10 for special delivery. I was told that my device wasn't as described due to being 'knox void'. I was offered 10% of the original quote. They returned the device and I confirmed that Knox wasn't void and the protective plastics included by Samsung were removed and there was also a slight mark on the inner screen. I reached out to their customer support and provided photo evidence that my device WASN'T Knox Void. I was just told they won't refund or offer to pickup my device again and won't reassess as the review was completed by their 'expert technician'. Also they wouldn't help around the damage without 'timestamped' images showing before and after which I didn't have (granted my own fault for trusting a company to be careful with my device). I will never use this service again andwill avoid at all costs.”

Helpful Report

Posted 3 months ago

“A poor generalisation of options for picking the condition of the item you want to sell, pick one, then they say item is not as described, like it was my fault, they revise their original offer with a shocking price. Poor service all around.”

Helpful Report

Posted 3 months ago

“Completely untrustworthy. I They offered a few pounds£ more than Mazuma but then. Pained my phone wasn’t as described and knocked the offer down to. But less than Mazuma. Not enough to make it worthwhile returning but they have ripped me off. My phone wasn’t spotless kept in an expensive case from day 1 so I know it was as described.”

Helpful Report

Posted 5 months ago

“Fantastic service, clear and precise instructions on how to sell and send the goods and quick payment. Recommended”

Helpful Report

Posted 4 years ago

“MusicMagpie website is so easy to navigate, their reply to me was very quick, and we were kept well informed on the progress of our sale of mobile phones, they also paid quickly once they had received our phones. An excellent company and I would fully recommend them.”

Helpful Report

Posted 4 years ago

“Very good value, very easy Dispatch and quick payment which is all you can ask for really.”

Helpful Report

Posted 4 years ago

“Extremely smooth service, easy to post, I received the full invoice amount. A great way to de-clutter. Would highly recommend. A++”

Helpful Report

Posted 4 years ago

“Very simple process. Valuation better than other sites I visited. Money in my account within a few days. No hiccoughs. Will definitely us them again and recommend to friends”

Helpful Report

Posted 4 years ago

“The price for the items seems fair and so far the service has been good”

Helpful Report

Posted 4 years ago

“Very fast service, and always kept you in the loop. Excellent.”

Helpful Report

Posted 4 years ago

“Great service and best prices offered as far as I can see. Very happy.”

Helpful Report

Posted 4 years ago

“Music magpie accept lots of your second hand goods but often do not pay the best prices”

Helpful Report

Posted 4 years ago

“Quick payment, easy to use website”

Helpful Report

Posted 4 years ago

“Phone sold and money paid in very quickly, very happy with the service”

Helpful Report

Posted 4 years ago

“Very efficient service, i have no qualms about using their app/service and they pay very quickly. They are extremly useful if you want to get rid of your stuff. That they also pay postage is a plus.”

Helpful Report

Posted 4 years ago

“Very quick and easy process. Music Magpie kept me updated. Money received quickly. Would definitely use again. Highly recommend.”

Helpful Report

Posted 4 years ago

musicMagpie is rated 4.6 based on 9,499 reviews