musicMagpie Reviews

Name: musicMagpie
Address: -, - United Kingdom,, Macclesfield
Rating: 4.63

4.6 Rating 9,503 Reviews

92 %

of reviewers recommend musicMagpie

4.6

Based on 9,503 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About musicMagpie:

GET CASH FOR OLD CDs, DVDs and Games - www.musicMapgpie.co.uk is the only online site that allows users to turn all their old and unwanted CDs, DVDs and Games into cash in one free and simple process.

Every year millions of CDs, DVDs and Games are thrown away and they can be worth anything from 30p up to £15.

Visit Website

Email:

enquiries@musicmagpie.co.uk

Location:

-, - United Kingdom,
Macclesfield

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musicMagpie 5 star review on 23rd October 2020

Kellyanne Lawrie

musicMagpie 5 star review on 16th October 2020

Vivian Miller

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a phone from them on Thursday and paid for next day delivery. 8 days later and I am still waiting for the phone and they refuse to help. Their customer service is nothing more than unprofessional and downright rude. Unwilling to help and they simply do not care once they have your money.”

Helpful Report

Posted 1 day ago

“Terrible company wont pay me what they owe cause they lost my parcel at their warehouse. Now im £227 down and a console missing due to their incompetence”

Helpful Report

Posted 6 days ago

“id give it no stars if possible sent a galaxy s23 ultra.after accepting their offer of £340 they now say only £68 that the device has deep scratches as though it's been in the pocket with keys.its had a Samsung folding cover and screen protector always what a scam this crowd is avoid at all costs I took pictures of the phone before I sent it showing the pristine look and it had better look like that when I get it back”

Helpful Report

Posted 1 week ago

“I ordered an iPad from Music Magpie which Royal Mail marked as delivered, but I never received it. The delivery photo clearly shows a completely different property that isn’t mine or any of my neighbours. Despite explaining this, Music Magpie refused to provide a refund, insisting that because Royal Mail marked it as delivered, their responsibility ends there. This is incorrect. Under the Consumer Rights Act 2015, the retailer is responsible for ensuring goods are delivered to the customer, and the risk remains with the retailer until the item is actually received. In addition, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 make it clear that the seller must deliver the goods to the correct address and resolve issues with failed or misdeliveries. Instead of taking responsibility, I was told to contact the police — an unnecessary use of police time when the issue is clearly a misdelivery and the retailer’s legal responsibility to resolve. The lack of accountability and support from an established company has been incredibly disappointing. I won’t be ordering from Music Magpie again and would urge others to be cautious when buying higher-value items.”

Helpful Report

Posted 2 weeks ago

“Tried to sell my folding phone which was in excellent condition. Offer was devalued by £200 as phone was "bent with heavy cospetic damage". Completely untrue. Sent several emails - no response apart from "we are too busy to answer you". Asked for IMEI no. to check it was actually my phone. No response. So very disappointed - beware of this company”

Helpful Report

Posted 1 month ago

“Sent a phone and smart watch off after being quoted £732, have proof it's arrived on the 19th through email but music magpie have denied it's arrived!! So now I have no phone, smart watch or payment!! Disgusting company and I do not recommend! Still waiting for my payment.”

Helpful Report

Posted 1 month ago

“I am seriously disappointed with this company. BE WARNED - DO NOT SELL YOUR TECH TO MUSIC MAGPIE. I went online 2 weeks ago and retrieved a quote to sell my iPad Air for £220. I was happy with the price they offered me. By the time I had paid for express delivery, a box and bubble wrap I had spent £25 just to get it to their depo in Salford. The company promise same day payment, this could not be further from the truth. It took them 3 days to get back to me after the technicians completed a 72 point check, the iPad passed all of the BAR one and offered me £19.30? What a complete waste of my time. I have rejected their offer and I am still awaiting my iPad back, a shoddy reply from their customer services state that they will send it with a tracking number and I will receive email confirmation as to when this will be sent. Just absolutely awful from start to finish. Would not recommend whatsoever and god knows what condition the iPad is coming back to me in. I’m really sorry I bothered. I am a very angry customer with no iPad back!!!”

Helpful Report

Posted 1 month ago

“Terrible experience. I sold an item to them which I sent via Royal Mail Special Delivery which was delivered within the 21 day quote guarantee period. However, they failed to process the item within the period, which I now believe to be intentional after attempting to resolve this with their customer service team. So they devalued my item by a significant amount, which is breach of contract and non-compliant with their terms of service. First of all, they do not provide a telephone number, all communications had to be via email. The failed to respond to my first two messages within a reasonable timescale; on my third message I finally got a response. I’ve paid £9.20 to send the item, they have reduced the quote by £63.50 and it matches the condition quoted which has been confirmed by them. The only resolution they have offered is to have the item returned; however that means I am at a financial loss of £72.70 when I am not at fault. I’ve given them every opportunity to resolve this but they are just dismissive and do not actually read the messages properly. I am going to have to seek advice from trading standards and I will happily raise a case with small claims court as I am not allowing such a company to abuse the system. Terms of service and contracts are there in place to protect both the company and consumer equally, and they have twisted and disregarded it. I will not give up. I need the money urgently, but I’m not being bullied into giving in when I have done nothing wrong.”

Helpful Report

Posted 2 months ago

“Horrific experience when trying to sell my device to Musicmagpie. Sent a basically new device after a warranty claim to them for assessment. Cost £10 for special delivery. I was told that my device wasn't as described due to being 'knox void'. I was offered 10% of the original quote. They returned the device and I confirmed that Knox wasn't void and the protective plastics included by Samsung were removed and there was also a slight mark on the inner screen. I reached out to their customer support and provided photo evidence that my device WASN'T Knox Void. I was just told they won't refund or offer to pickup my device again and won't reassess as the review was completed by their 'expert technician'. Also they wouldn't help around the damage without 'timestamped' images showing before and after which I didn't have (granted my own fault for trusting a company to be careful with my device). I will never use this service again andwill avoid at all costs.”

Helpful Report

Posted 4 months ago

“A poor generalisation of options for picking the condition of the item you want to sell, pick one, then they say item is not as described, like it was my fault, they revise their original offer with a shocking price. Poor service all around.”

Helpful Report

Posted 4 months ago

“Completely untrustworthy. I They offered a few pounds£ more than Mazuma but then. Pained my phone wasn’t as described and knocked the offer down to. But less than Mazuma. Not enough to make it worthwhile returning but they have ripped me off. My phone wasn’t spotless kept in an expensive case from day 1 so I know it was as described.”

Helpful Report

Posted 6 months ago

“Constant emails despite unsubscribing multiple times. Avoid at all costs.”

Helpful Report

Posted 4 years ago

“Lost items, so they say, not happy Paid me my money for the dvds but will not refund for the lost iPod nano £32”

Helpful Report

Posted 4 years ago

“Slow service. Unreasonable devaluation of products. Non shipment of an order meant I had to pursue a refund through PayPal. Buyer beware. I will never use music magpie again.”

Helpful Report

Posted 4 years ago

“Set galaxy note 9, was told phone had screen burn and so offer was reduced by £150. Regected new offer, and upon examining phone screen burn turned out to be a fingerprint. I suspect this was a scam to get the phone cheap, will not use musicmagpie again, and I’ve been a customer for 5 years.”

Helpful Report

Posted 4 years ago

“Parcel delivered on Monday afternoon and still not acknowledged by Friday evening. Even received an email Friday morning asking me to send it now to get the best price!”

Helpful Report

Posted 5 years ago

“sent a box of dvd`s and they told me some where not useable and therefore they will not pay me for them but will be keeping them.watch out guys and read the small print (terms and conditions) There was nothing wrong with my dvd`s i checked before i sent them.will not be using again”

Helpful Report

Posted 5 years ago

“They do not return phones where the price is unacceptable in a timely manner despite promising otherwise in writing. Horrible customer experience with poor chat facility and no longer a phone number. If selling avoid like the plague they can knock your price down and then not return the phone”

Helpful Report

Posted 5 years ago

“Sold a broken phone, disgusting customer service”

Helpful Report

Posted 5 years ago

“Ordered a (second-hand) book from musicMagpie via Amazon. "Order dispatched" immediately - so they can take my money. Goods not due for delivery until ONE MONTH later ha ha ha! Clearly dishonest!”

Helpful Report

Posted 5 years ago

musicMagpie is rated 4.6 based on 9,503 reviews