musicMagpie Reviews

Name: musicMagpie
Address: -, - United Kingdom,, Macclesfield
Rating: 4.64

4.6 Rating 9,495 Reviews

92 %

of reviewers recommend musicMagpie

4.6

Based on 9,495 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About musicMagpie:

GET CASH FOR OLD CDs, DVDs and Games - www.musicMapgpie.co.uk is the only online site that allows users to turn all their old and unwanted CDs, DVDs and Games into cash in one free and simple process.

Every year millions of CDs, DVDs and Games are thrown away and they can be worth anything from 30p up to £15.

Visit Website

Email:

enquiries@musicmagpie.co.uk

Location:

-, - United Kingdom,
Macclesfield

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musicMagpie 5 star review on 23rd October 2020

Kellyanne Lawrie

musicMagpie 5 star review on 16th October 2020

Vivian Miller

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent my iPhone to them in pristine condition after they valued it higher at £90 . They then offered me only £22 claiming it was already damaged (2 white spots on the screen) I know for a fact that it was in excellent condition . After I rejected their offer they returned the phone to me damaged. Basically my opinion is ; it’s a scam where if you don’t accept the reduced offer they damage the phone and send it back to you claiming this was the way the phone was before you sent it to them. Stay away from this company like the coronavirus! My advice would be to take a most recent picture of your phone before you send it to them. Otherwise you have no evidence to substantiate your claim. Also there is no proper helpline other than an email service so no kind of Customer Service to get to the bottom of what happened. A Stonewalled generic response from them .”

Helpful Report

Posted 5 years ago

“In January I sent over 100 CDs and DVDs via Music Magpie's chosen courier (Hermes) to be sold. About 10 days after the goods were collected I followed up with the Customer Service team to query why I hadn't been paid yet. The response was that they couldn't chase the courier yet but they would follow up on my behalf. Nothing further happened on their part. Upon my recent follow-up email, I was advised that since my request was outside their 28 day period, nothing could be done. This means I have effectively donated the goods for free since I won't be getting paid now. Luckily it was only a very modest amount I was due to be paid so I'm not bothered financially. However, the fact remains that the service is extremely poor and if I had known what I know now, I would have simply donated the goods to one of my local charities instead. I won't ever use Music Magpie again or recommend it to anybody. They are beyond useless. DO NOT SELL ANYTHING TO THIS COMPANY.”

Helpful Report

Posted 5 years ago

“1. They claim to be contactable by telephone; they have no customer service phone number. 2. What customer services say they will do (by email) is not adhered to. 3. Despite volunteering to refund on an item that was not as described, they switched to offering a replacement after I had bought an alternative on the basis of what they proposed.”

Helpful Report

Posted 5 years ago

“Unfortunately I only received payment for one of my 4 orders.”

Helpful Report

Posted 5 years ago

“DVD was damaged when I played it. Failed at the point the killer was about to be revealed! Music Magpie won’t help. I thought they quality checked everything!”

Helpful Report

Posted 5 years ago

“Hi, bought Lenovo tablet 8 inch and 10 inch. Both of them returned. But there told me 10 inch Lenovo is serial number is don’t match. So there don’t wanted to return the items. The tablet is I bought from Magpies, I have receipts. I ‘m also returned on time . But no luck to return. So don’t buy from this Company. There don’t have customer contact number at all.”

Helpful Report

Posted 5 years ago

“AVOID! AVOID! AVOID! Purchased a phone, as I needed it urgently for work, paying for the next day delivery. Phone was described as in 'good' condition, which was not the case - phone is covered in dents, and the whole surface is extremely scratched (description promised it'll be a scratch or two that's easy to cover with the protector). Phone also arrived broken - home button was stuck in, making phone impossible to use, and once again not meeting description of the product on the website. When got in touch with Customer Support, I was put through to the lad called 'Sam G.' who refused to help me and then his manager 'Jamie' refused to speak to me without giving me any reason. So not only, musicmagpie sells evidently broken phones, it also refuses to resolve any customer issues and managers are not bothered either.”

Helpful Report

Posted 5 years ago

“no customer service phone line, you must contact them online. they dont automatically return your phone when they decide not to buy it, you have to contact them and request it ... scam , it causes the old phone to lose value in the weeks you spend trying to get it back”

Helpful Report

Posted 5 years ago

“Almost 3 weeks since posting items and still no payment. Made an enquiry & then told certain items scanned and listed weren’t in the box, including a mobile phone. I checked & packed the box personally! On reflection I wish I had given it all to charity or sold as bulk on eBay. Never use this company again!”

Helpful Report

Posted 5 years ago

“they wont send your phone back”

Helpful Report

Posted 5 years ago

“they sold a faulty device, unfortunately, i didn't check and sent to India as soon as they started to use they realized that touch screen is not functioning properly so i brought it and sent to music magic pie for repair, and they simply returned the product saying its due to accidental damage, guys, please don't trust better to buy from local store atleast they have some courtesy to repair simply useless”

Helpful Report

Posted 5 years ago

“Very good Service, Fast Payout”

Helpful Report

Posted 5 years ago

“So efficient, from posting my item on a weekend to receiving confirmation that my payment was on the way....3 days, very impressed”

Helpful Report

Posted 5 years ago

“Sent me a faulty xbox 360 what I got for my 11 year old disabled son and take 5/7 working days to replace it cant speak to anyone only on live chat where u get no where with them”

Helpful Report

Posted 5 years ago

“Sent in a Galaxy S8 in excellent condition, expecting £140. I then received an email to say that the offer had been reduced to £25 as the phone case was bent and beyond repair. I asked for the phone back and it has been returned in the same perfect condition. I lodged a complaint, they asked for photos from the front and side, I included a straight edge to show there was no bend. The end result, they are right and I am mistaken, despite proving otherwise. I can only assume they were up to no good, hoping I would accept the lower offer.”

Helpful Report

Posted 5 years ago

“Living proof of the sharp practice at Music Magpie when selling your phone. Reduced offer from £75 to £7 due to phone being ‘severely damaged etc’. Declined the offer. Received phone back today after kicking off. Arrived back as pristine as when I sent it, box intact etc. Nice try! YOU’VE BEEN WARNED!”

Helpful Report

Posted 5 years ago

“Shocking customer service. Bought Xbox One X and arrived without battery and cable for the controller. Contacted customer service and advised by 2 different people that it’s mistake on their behalf and they’ll send one ASAP. 7 days later I contact customer service only to be told that the order had been DECLINED as the Xbox One X was not supposed to have the battery and cable inside at first place - obviously nobody bothered to tell me that and the guy says that I should read the description better and although I was misinformed it’s my mistake! Beware as you’ll have to buy one yourself and the customer service is terrible!”

Helpful Report

Posted 5 years ago

“shabby service. on their site it valued my phone at £26 so i sent it in. 4 days later i receive an email stating it isn't a model they would buy, so they are going to recycle it. if it isn't a model you would buy, then why does your site value it so? no option given to return it to me, just that they were going to recycle it appropriately.”

Helpful Report

Posted 5 years ago

“Paid £95 for a “very good” condition iPhone SE, received the phone but checked Battery Health under general settings; this said 91% overall battery but the phone had experienced an unexpected shutdown (not good at all) Emailed CC who replied to say return the phone, I asked if they’d match the “pristine” condition price of the handset they said no, Thats why they’ve got 1 star. Clearly not doing the “90 different checks” it advertises. Sent phone back they received on Monday, then email today to say they’ve received and will investigate the phone within 3 working days, slow and slack. When companies do away with phone calls and insist on email only it just shows there probably fed up of dealing with customers, how is it quicker when it takes you a day to respond? Not even interested in your response tbh. Avoid.”

Helpful Report

Posted 5 years ago

“MusicMagpie provided me with a faulty device, a Samsung S7 edge that wouldn't charge. They failed to fix it on two occasions and when I sent it back for a full refund they returned it to me requesting that I log out of the phone first (something I couldn't do because the phone had no charge!), they then took two months to return the phone to be logged out and when they did it still could not charge and I still could not log out. The warranty period has now expired and they are refusing to assist any further or to provide a refund despite their failure to provide a working device, fix that device or return the device in a timely manner, even though the fault was reported to them several times throughout the warranty period and I requested a refund 4 months before the warranty expired.”

Helpful Report

Posted 5 years ago

musicMagpie is rated 4.6 based on 9,495 reviews