Name: musicMagpie
Address: -, - United Kingdom,, Macclesfield
Rating: 4.63

“This is the second time we have been messed around by music magpie!! I sent them my phone back 3 times, everytime something else wrong, just trying it on to get the price down from £160 to £25. Sold it with another company and straight away. The phone was in great condition!!!”

Helpful Report

Posted 5 years ago

“Sent an iPhone with a very small/light crack on the screen but otherwise excellent condition and they offered a lower price (due to the crack only) which I declined. They returned the phone and now it doesn’t even turn on. I’ve contacted them but they say it was broken on arrival (even though I have an iCloud update and proof of postage all on the same day). They have since fobbed me off with lies to try and make me go away. Stay well away from this company. They damage your property then deny and ultimately ignore you!!!”

Helpful Report

Posted 5 years ago

“Sent 2 items separately, a MacBook Air and an iPhone 7, both in excellent condition - no marks, no damage. Both were downgraded because of “water damage”. I spoke to Customer service after a very long wait for the chat who sent me pre-canned messages and refused to look into it. I therefore refused the price downgrade and items were returned to me, no damage - sold elsewhere to a far more honest company who honoured their initial quote and didn’t try to scam me. This is quite obviously a con and extremely concerning. Musicmagpie exploit this with customers, interesting that it happened with both my devices and in both cases Musicmagpie have acted dishonestly. I will be reporting to Trading Standards as well.”

Helpful Report

Posted 6 years ago

“Had iPhone 8 Plus valued at £273. When filling out the details you are given two option 1. The phone is in good condition or 2. The phone has deep gouges and marks on it, Mine had a couple of light scratches on the screen so I opted for number one. When they received it they made me a revised offer of £81 and said the home button was faulty, the phone had been used normally until the day it was sent away, with no issues. I declined their new offer and they returned the phone as promised. I have just opened the package, switched the phone on and there is absolutely no issue with the home button. Quite baffled. Would not use again”

Helpful Report

Posted 6 years ago

“I ordered an iPad Pro refurbished and they didn’t supply a plug to be able to charge the device up. I ask if they could send me one and was told no as they can’t PAT test the plug so they can’t send it out. Asked to speak to a manager and got an email back from customer services Saying this was a managers decision. Avoid this company they are cow boys. Mr Price”

Helpful Report

Posted 6 years ago

“Gave them a bad review after they could combine stuff bought in the same transaction. Now they reported my review claiming they never had any transactions with me.”

Helpful Report

Posted 6 years ago

“Very poor customer service Very poor customer service. My parcel got stuck with hermes for almost 3 weeks. I have raised with both hermes and Magpie, no traction from any of them. Offer reduced as 14days passed and the fact that magpie site changed the model of the phone (recorded screen available) and didn't accept any liability even if both delivery escalation and their website were in their control. I'll never use them”

Helpful Report

Posted 6 years ago

“Sent them some games and videos, I verified my bank details with them like they ask, as soon as I did they claim 2 of my items the art work was damaged and wouldn't be paying me, and they don't even return your stuff. This review is from a couple of years ago as they report and delete negative reviews as they know they're scam artists!”

Helpful Report

Posted 6 years ago

“Sent them some video games, perfect condition, they claimed the artwork was damaged and didn't even send my items back. When I tried to leave negative feedback they deleted it, twice! Absolute scam company, avoid!”

Helpful Report

Posted 6 years ago

“Sent iPhone 7 to them with a quote of £140. They offered me £85 as they said it had deep scratches on the front. It did not. Asked for phone to be returned and have just received £125 from another online company. Should have gone with them in the first place Won't bother with MusicMagpie again.”

Helpful Report

Posted 6 years ago

“Appalling, never again. On the face of it, fine until you have a warranty claim. These guys are crooks and/or their stock keeping accuracy is woeful and they’re blindly unrepentant. I also now understand their refurbishments do not usually use OEM parts, or even good quality substitutes. Hence my need for a warranty claim after 11 months. The two iPhone7’s they sold me for a cool £300 per phone both died simultaneously for no apparent reason (screens and cases intact), but they now tell me one of them has an IMEI number which does not match their records and are using this to dodge the warranty claim. Fine if true, but it’s clearly the identical phone they sent me. This IMEI number appears nowhere on the paperwork issued with the products and so is clearly unverifiable to me and to anyone else outside the company. The perfect scam. Be warned, I suspect strongly this is not the first time they’ve pulled this stunt and I’m now down £300, or more if the next one goes! I’m complaining to Trading Standards. If nothing else, make a clear dated note of the IMEI number on any phone purchased with these guys (I hope not for your sake) or indeed anyone else as soon as it is delivered.”

Helpful Report

Posted 6 years ago

“Phone went faulty within a year. Had to send of for repair. When I received it back the phone was covered in chips which weren’t there when I sent it. MusicMagpie refused to accept this or do anything about it. Totally unacceptable. I will never use them again.”

Helpful Report

Posted 6 years ago

“This company continues to change its prices on Ebay promotion days, at any time of day. Yesterday the Lp I was watching changed from £17.78 pence to £18.02 pence at 5.00 pm, puting me off buying it and another Lp. They do this all the time puting me off buying from them frequently, and it's just to squeeze some extra pennies out of the customer if ebay are offering a percentage off music magpie promotion. This happens far too frequently. I'm surprised they've got the man power to go through every record price and change it, but they seem to do it day by day. I'm surprised they don't realise that this is puting off customers like myself, and because of this I despise the company, plus their customer service is really terrible, making me feel that they do not give a xxx about the customer. AVOID like the plague.”

Helpful Report

Posted 6 years ago

“This company continues to change its prices on Ebay promotion days, at any time of day. Yesterday the Lp I was watching changed from £17.78 pence to £18.02 pence at 5.00 pm, puting me off buying it and another Lp. They do this all the time puting me off buying from them frequently, and it's just to squeeze some extra pennies out of the customer if ebay are offering a percentage off music magpie promotion. This happens far too frequently. I'm surprised they've got the man power to go through every record price and change it, but they seem to do it day by day. I'm surprised they don't realise that this is puting off customers like myself, and because of this I despise the company, plus their customer service is really terrible, making me feel that they do not give a xxx about the customer. AVOID like the plague.”

Helpful Report

Posted 6 years ago

“Sent wrong item, refused replacement so i lost out on a £70 voucher Bought an apple watch on ebay when ebay had a discount code. Music magpie sent me the wrong item. I asked if they could give me a replacement since if i got a refund i would lose the voucher due to their error. They could not care any less, and it seems like this is common with them. They would not hold an item back for me (they had them in stock on their ebay store). Moral of the story if ebay has a discount code go to any other store!”

Helpful Report

Posted 6 years ago

“Sent a perfectly good working and undamaged (been in a case since day one) OnePlus 5 to them and they have rejected it saying it's damaged (bent apparently) beyond repair. And offered me a fraction of the price. £13 instead of £127 but funnily enough they still want the phone 🤔 after reading other reviews I can only assume it's a ploy to knock down prices paid out as there is nothing wrong with the phone”

Helpful Report

Posted 6 years ago

“Multiple failed pick ups from couriers, had to go to a drop off point in the end and hope for the best. Limited customer service, email only that's financially beneficial to the company but a massive hit to customer service. Will not be using the service again.”

Helpful Report

Posted 6 years ago

“Terrible Terrible ABSOLUTELY TERRIBLE SERVICE.- Complete SCAM No Contact Number, No Return Address, NO Response from Emails! Seriously all beware of this company! Bought a phone told them within 14 days i didn't like it. Emailed them as per their website. The customer Agent Mark confimed his happy for me to return the item but forgot to send the address and return label. So i emailed him again the same day for the address and label. No response so i emailed Music Magpie again the next day! Same no response so what did i do ?......Emailed them again the next day their customer agent this time Ben says i am outside the 14 day return period - WHAT how is this the case when i requsted the return within 12 days and it was accepted ??......Still waiting reply wont hold my breath. I want to make a formal complain but cant find a Complaints Contact NO SURPRISE! and Now their ignoring emails really ?”

Helpful Report

Posted 6 years ago

“Terrible Terrible ABSOLUTELY TERRIBLE SERVICE.- Complete SCAM No Contact Number, No Return Address, NO Response from Emails! Seriously all beware of this company! Bought a phone told them within 14 days i didn't like it. Emailed them as per their website. The customer Agent Mark confimed his happy for me to return the item but forgot to send the address and return label. So i emailed him again the same day for the address and label. No response so i emailed Music Magpie again the next day! Same no response so what did i do ?......Emailed them again the next day their customer agent this time Ben says i am outside the 14 day return period - WHAT how is this the case when i requsted the return within 12 days and it was accepted ??......Still waiting reply wont hold my breath. I want to make a formal complain but cant find a Complaints Contact NO SURPRISE! and Now their ignoring emails really ?”

Helpful Report

Posted 6 years ago

“Awful experience. Company lied about liquid damage to iPad, reduced a £300 quote to £20, have had it checked and there is NO TRACE of liquid damage. Have since sold it through CEX, I would recommend avoiding Music Magpie at all Costs.”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

musicMagpie Reviews

About musicMagpie:

Email:

Location: