Name: musicMagpie
Address: -, - United Kingdom,, Macclesfield
Rating: 4.64

“Appalling, never again. On the face of it, fine until you have a warranty claim. These guys are crooks and/or their stock keeping accuracy is woeful and they’re blindly unrepentant. I also now understand their refurbishments do not usually use OEM parts, or even good quality substitutes. Hence my need for a warranty claim after 11 months. The two iPhone7’s they sold me for a cool £300 per phone both died simultaneously for no apparent reason (screens and cases intact), but they now tell me one of them has an IMEI number which does not match their records and are using this to dodge the warranty claim. Fine if true, but it’s clearly the identical phone they sent me. This IMEI number appears nowhere on the paperwork issued with the products and so is clearly unverifiable to me and to anyone else outside the company. The perfect scam. Be warned, I suspect strongly this is not the first time they’ve pulled this stunt and I’m now down £300, or more if the next one goes! I’m complaining to Trading Standards. If nothing else, make a clear dated note of the IMEI number on any phone purchased with these guys (I hope not for your sake) or indeed anyone else as soon as it is delivered.”

Helpful Report

Posted 5 years ago

“Phone went faulty within a year. Had to send of for repair. When I received it back the phone was covered in chips which weren’t there when I sent it. MusicMagpie refused to accept this or do anything about it. Totally unacceptable. I will never use them again.”

Helpful Report

Posted 5 years ago

“This company continues to change its prices on Ebay promotion days, at any time of day. Yesterday the Lp I was watching changed from £17.78 pence to £18.02 pence at 5.00 pm, puting me off buying it and another Lp. They do this all the time puting me off buying from them frequently, and it's just to squeeze some extra pennies out of the customer if ebay are offering a percentage off music magpie promotion. This happens far too frequently. I'm surprised they've got the man power to go through every record price and change it, but they seem to do it day by day. I'm surprised they don't realise that this is puting off customers like myself, and because of this I despise the company, plus their customer service is really terrible, making me feel that they do not give a xxx about the customer. AVOID like the plague.”

Helpful Report

Posted 5 years ago

“This company continues to change its prices on Ebay promotion days, at any time of day. Yesterday the Lp I was watching changed from £17.78 pence to £18.02 pence at 5.00 pm, puting me off buying it and another Lp. They do this all the time puting me off buying from them frequently, and it's just to squeeze some extra pennies out of the customer if ebay are offering a percentage off music magpie promotion. This happens far too frequently. I'm surprised they've got the man power to go through every record price and change it, but they seem to do it day by day. I'm surprised they don't realise that this is puting off customers like myself, and because of this I despise the company, plus their customer service is really terrible, making me feel that they do not give a xxx about the customer. AVOID like the plague.”

Helpful Report

Posted 5 years ago

“Sent wrong item, refused replacement so i lost out on a £70 voucher Bought an apple watch on ebay when ebay had a discount code. Music magpie sent me the wrong item. I asked if they could give me a replacement since if i got a refund i would lose the voucher due to their error. They could not care any less, and it seems like this is common with them. They would not hold an item back for me (they had them in stock on their ebay store). Moral of the story if ebay has a discount code go to any other store!”

Helpful Report

Posted 5 years ago

“Sent a perfectly good working and undamaged (been in a case since day one) OnePlus 5 to them and they have rejected it saying it's damaged (bent apparently) beyond repair. And offered me a fraction of the price. £13 instead of £127 but funnily enough they still want the phone 🤔 after reading other reviews I can only assume it's a ploy to knock down prices paid out as there is nothing wrong with the phone”

Helpful Report

Posted 5 years ago

“Multiple failed pick ups from couriers, had to go to a drop off point in the end and hope for the best. Limited customer service, email only that's financially beneficial to the company but a massive hit to customer service. Will not be using the service again.”

Helpful Report

Posted 5 years ago

“Terrible Terrible ABSOLUTELY TERRIBLE SERVICE.- Complete SCAM No Contact Number, No Return Address, NO Response from Emails! Seriously all beware of this company! Bought a phone told them within 14 days i didn't like it. Emailed them as per their website. The customer Agent Mark confimed his happy for me to return the item but forgot to send the address and return label. So i emailed him again the same day for the address and label. No response so i emailed Music Magpie again the next day! Same no response so what did i do ?......Emailed them again the next day their customer agent this time Ben says i am outside the 14 day return period - WHAT how is this the case when i requsted the return within 12 days and it was accepted ??......Still waiting reply wont hold my breath. I want to make a formal complain but cant find a Complaints Contact NO SURPRISE! and Now their ignoring emails really ?”

Helpful Report

Posted 5 years ago

“Terrible Terrible ABSOLUTELY TERRIBLE SERVICE.- Complete SCAM No Contact Number, No Return Address, NO Response from Emails! Seriously all beware of this company! Bought a phone told them within 14 days i didn't like it. Emailed them as per their website. The customer Agent Mark confimed his happy for me to return the item but forgot to send the address and return label. So i emailed him again the same day for the address and label. No response so i emailed Music Magpie again the next day! Same no response so what did i do ?......Emailed them again the next day their customer agent this time Ben says i am outside the 14 day return period - WHAT how is this the case when i requsted the return within 12 days and it was accepted ??......Still waiting reply wont hold my breath. I want to make a formal complain but cant find a Complaints Contact NO SURPRISE! and Now their ignoring emails really ?”

Helpful Report

Posted 5 years ago

“Awful experience. Company lied about liquid damage to iPad, reduced a £300 quote to £20, have had it checked and there is NO TRACE of liquid damage. Have since sold it through CEX, I would recommend avoiding Music Magpie at all Costs.”

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Posted 5 years ago

“Really , really simple way of turning quality unused tech into cash. 100% efficient. It could be simpler.”

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Posted 5 years ago

“Just had a revised offer for my mobile phone, apparently due to a lifted screen. On the pictures taken immediately before sending the phone, in bubble wrap, in original solid box and then more bubble wrap, the phone was in perfect condition. I declined offer and judging by others experience I will receive a damaged phone back. I am now writing to trading standards”

Helpful Report

Posted 5 years ago

“I bought an iPhone 6S refurbished in 'very good' condition. It turned up quickly and looked in great condition. Within 14 months however the battery was almost dead. I wanted to pay Apple to put a new battery in but they were worried about removing the cheap non-Apple battery they found inside. I told Music Magpie what had happened but they refused to help, saying they don't claim to use genuine Apple parts. I'd expect any battery to last more than 14 months however. So I'm left with a useless expensive mistake and will never buy anything from Music Magpie again.”

Helpful Report

Posted 5 years ago

“Terrible experience with Music Magpie. I ordered a new phone before going away and purchased next day delivery so it arrived on time. The phone did not arrive the next day, it arrived 3 days later (while I was away). During this time I attempted to contact customer services across multiple platforms, each time I was advised via an automated response to ring the customer service desk with a number provided. This number was out of date and a message indicated that the customer service number has been shutdown. I finally received a reply through Facebook where customer service provided no assistance insisting that it was not their fault.”

Helpful Report

Posted 5 years ago

“Bought an iPhone xs max in "pristine" condition but when it arrived it had a chip in the screen. I was told that a replacement would take 8 days so I agreed to return the phone and place a new order to speed things up. When I received the new order it was in worse condition that the original phone, it had up-to 20 scratches on the screen. This again was meant to be "pristine" and have no signs of cosmetic wear. I tried to complain to their support team but was just told I would have to send it back... again 8 day turn around. So I now have no phone and £1500 out of my bank account as the refunds will take 8 days to be processed. Either I was very unlucky or music magpie are selling "good condition" phones as pristine. Would not recommend this company.”

Helpful Report

Posted 5 years ago

“Terrible revised offer, said the item was heavily scratched! Absolutely not! Cannot be trusted”

Helpful Report

Posted 5 years ago

“Worst customer service I have ever encountered made out to be a liar and they still have my faulty phone I brought from them 2 weeks on and still I don’t know what’s happening with the repair”

Helpful Report

Posted 5 years ago

“Sent nearly perfect condition phone into music magpie. Apparently my waterproof phone has water damage even though its never been in water. Offered £110. Now offering £8. Obviously I rejected the offer. Do not recommend. Waste of my time. Obviously a scam”

Helpful Report

Posted 5 years ago

“Sent my perfect condition S8 + always been in a case had an email stating that it had damage to the casing which is lies Thier price then went from £172 down to £37 what a complete joke. Just had email sent to me with a picture. Of the damaged part. Very fresh scratches in the side of the phone near the power button. I have pictures of my phone which clearly shows no damage there. This can only have been done out of spite I will take this to the small claims court as my pictures and yours are clearly different”

Helpful Report

Posted 5 years ago

“Hi all, I would like to share one of my worst experiences with a company from this sector. On 23th of Sept I decided to sell may old phone due to upgrade. Item arrived on 25th of Sept and on 26th I received an email saying my item didn't arrived, when I tracked the parcel I realized this was delivered on 25th of September, i contact them and they said was a mistake, I tried again to contact regarding payment they as an answer after few hours I received another email saying the phone has display damaged which is totally untrue because it was %200 in good working condition and fully working. I had previously did some smaller thru them I don't have any reason to try to fool them. Now when my item will arrive if is damaged as they are saying I will complain to Ombudsman because this is unacceptable and us as customers always we are not covered for such a situations. Please avoid this”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

musicMagpie Reviews