Had iPhone 8 Plus valued at £273. When filling out the details you are given two option 1. The phone is in good condition or 2. The phone has deep gouges and marks on it, Mine had a couple of light scratches on the screen so I opted for number one. When they received it they made me a revised offer of £81 and said the home button was faulty, the phone had been used normally until the day it was sent away, with no issues. I declined their new offer and they returned the phone as promised. I have just opened the package, switched the phone on and there is absolutely no issue with the home button. Quite baffled. Would not use again