musicMagpie Reviews

Name: musicMagpie
Address: -, - United Kingdom,, Macclesfield
Rating: 4.63

4.6 Rating 9,503 Reviews

92 %

of reviewers recommend musicMagpie

4.6

Based on 9,503 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About musicMagpie:

GET CASH FOR OLD CDs, DVDs and Games - www.musicMapgpie.co.uk is the only online site that allows users to turn all their old and unwanted CDs, DVDs and Games into cash in one free and simple process.

Every year millions of CDs, DVDs and Games are thrown away and they can be worth anything from 30p up to £15.

Visit Website

Email:

enquiries@musicmagpie.co.uk

Location:

-, - United Kingdom,
Macclesfield

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musicMagpie 5 star review on 23rd October 2020

Kellyanne Lawrie

musicMagpie 5 star review on 16th October 2020

Vivian Miller

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So efficient, from posting my item on a weekend to receiving confirmation that my payment was on the way....3 days, very impressed”

Helpful Report

Posted 5 years ago

“Sent me a faulty xbox 360 what I got for my 11 year old disabled son and take 5/7 working days to replace it cant speak to anyone only on live chat where u get no where with them”

Helpful Report

Posted 5 years ago

“Sent in a Galaxy S8 in excellent condition, expecting £140. I then received an email to say that the offer had been reduced to £25 as the phone case was bent and beyond repair. I asked for the phone back and it has been returned in the same perfect condition. I lodged a complaint, they asked for photos from the front and side, I included a straight edge to show there was no bend. The end result, they are right and I am mistaken, despite proving otherwise. I can only assume they were up to no good, hoping I would accept the lower offer.”

Helpful Report

Posted 5 years ago

“Living proof of the sharp practice at Music Magpie when selling your phone. Reduced offer from £75 to £7 due to phone being ‘severely damaged etc’. Declined the offer. Received phone back today after kicking off. Arrived back as pristine as when I sent it, box intact etc. Nice try! YOU’VE BEEN WARNED!”

Helpful Report

Posted 5 years ago

“Shocking customer service. Bought Xbox One X and arrived without battery and cable for the controller. Contacted customer service and advised by 2 different people that it’s mistake on their behalf and they’ll send one ASAP. 7 days later I contact customer service only to be told that the order had been DECLINED as the Xbox One X was not supposed to have the battery and cable inside at first place - obviously nobody bothered to tell me that and the guy says that I should read the description better and although I was misinformed it’s my mistake! Beware as you’ll have to buy one yourself and the customer service is terrible!”

Helpful Report

Posted 5 years ago

“shabby service. on their site it valued my phone at £26 so i sent it in. 4 days later i receive an email stating it isn't a model they would buy, so they are going to recycle it. if it isn't a model you would buy, then why does your site value it so? no option given to return it to me, just that they were going to recycle it appropriately.”

Helpful Report

Posted 5 years ago

“Paid £95 for a “very good” condition iPhone SE, received the phone but checked Battery Health under general settings; this said 91% overall battery but the phone had experienced an unexpected shutdown (not good at all) Emailed CC who replied to say return the phone, I asked if they’d match the “pristine” condition price of the handset they said no, Thats why they’ve got 1 star. Clearly not doing the “90 different checks” it advertises. Sent phone back they received on Monday, then email today to say they’ve received and will investigate the phone within 3 working days, slow and slack. When companies do away with phone calls and insist on email only it just shows there probably fed up of dealing with customers, how is it quicker when it takes you a day to respond? Not even interested in your response tbh. Avoid.”

Helpful Report

Posted 5 years ago

“MusicMagpie provided me with a faulty device, a Samsung S7 edge that wouldn't charge. They failed to fix it on two occasions and when I sent it back for a full refund they returned it to me requesting that I log out of the phone first (something I couldn't do because the phone had no charge!), they then took two months to return the phone to be logged out and when they did it still could not charge and I still could not log out. The warranty period has now expired and they are refusing to assist any further or to provide a refund despite their failure to provide a working device, fix that device or return the device in a timely manner, even though the fault was reported to them several times throughout the warranty period and I requested a refund 4 months before the warranty expired.”

Helpful Report

Posted 5 years ago

“WORST EVER SERVICE I HAVE HAD IN MY LIFE, SENT A FAULTY ITEM, Told them to fix it or exchange it for me but instead of reading my messages they refunded me when i kept asking not to do a refund.”

Helpful Report

Posted 5 years ago

“I sent in two phones. One of them for some reason had a red flag against it so that order was placed on hold until the red flag against the phone was removed. I absolutely understand why this was done. There was no mention of the other phone I had sent in so just assumed this would be dealt with once the other phone could proceed. I got the red flag removed within a couple of days. I chased several times for payment but each time I was told it was being processed. After a couple of weeks of chasing I got really fed up and formally complained. I eventually got paid for the second phone sent in and had to complain again to get payment for the phone that originally had the red flag. It took weeks to get payment !”

Helpful Report

Posted 5 years ago

“Tried to sell my old phone which they valued at £41 this had been used right upto the day it was posted to them, they receive it and tell me that it's only worth £4 because the charging port doesn't work. I don't agree to sell it's I know the charging port works fine so I receive the phone back today and get it checked in my local phone shop who says it all works absolutely fine. So this shows they are trying to con people out of money. Don't trust them with selling anything to them is all I will say. This ll happened to a friend of mine whose phone they lied about to...had I have known this I wouldn't have bothered dealing with them in the first place. Just avoid!!”

Helpful Report

Posted 5 years ago

“I would put minus stars if i could! I booked them to come on a Tuesday and they didn't show, i emailed them and re-booked for Thursday and again they didn't show. My dad even took a day off work to wait for them in case there were any issues with where they were left but we were left with nothing but disappointment. I have sent them one more email to see if they will come to collect but i have seriously lost faith!”

Helpful Report

Posted 5 years ago

“Order Number: 5822221 This order was sent to you on Monday 30th December 2019. I have had NO conformation that you have received the device and there has been NO transfer made into my account. It is now the 6th January 2020 and I have still not had a response from your company. Please call me as I have emailed your company. If I do not hear from you by the end of business hours today you will leave me with no other alternative but to contact the police and report your company to trade and standards. DO THE RIGHT THING... I have sent you my device in all good faith. This company is deceitful and NOT trustworthy!”

Helpful Report

Posted 5 years ago

“Order Number: 5822221 This order was sent to you on Monday 30th December 2019. I have had NO conformation that you have received the device and there has been no transfer made into my account. It is now the 6th January 2020 and I has still not heard from your company. Please call me as I have emailed your company. If I do not hear from you by the end of business hours today you will leave me with no other alternative but to contact the police along with trade and standards. Regards, Indy”

Helpful Report

Posted 5 years ago

“I ordered a phone for my 10 year old for Xmas. When he opened it on Xmas day the phone was locked despite me ordering an unlocked phone. He was gutted and couldn't understand why his gift from Father Xmas didnt work. I sent it back on the 27th with the label emailed to me asking for a replacement to be sent as a priority given the circumstances. Its 3 working days later and all am I getting is automated replies form music magpie stating there is a backlog and it will be dealt with in due course. There is no way to speak to anyone or any live chat. I am deeply disappointed with the lack of customer care. My poor son is still waiting for his Xmas gift and at present I have no idea when another one will be sent. Extremely disappointed with the service and lack of personal communication”

Helpful Report

Posted 5 years ago

“Sell them nothing and mean nothing trying to say my phone had screen burn. Was not thing wrong with the phone when sent it took photo of the screen working before it was sent and trying to offer me 82 pound less. If any damage done to my phone when sent it starting claim small claims court. . Forget live chat no such thing all they want is you answer your own question. ,”

Helpful Report

Posted 5 years ago

“If I could leave a zero rating I would. I sent my iphone 8 to MusicMagpie in perfect condition and was told I'd get £220. When it arrived I was sent a revised offer of £60 saying there was a crack in the screen. I tried to call the number on the email to start a complaint - this number has been disconnected and you can no longer call MusicMagpie. So, I started an online chat, which disconnected half way through so I had to start again. I was emailed some incredibly low res images of damage to an iPhone and was told that the packaging that the phone was sent in was not damaged (MusicMagpie don't have images of the packaging so I'm expected to take their word for it that the phone wasn't damaged in the post) so that the fault lay with me as I didn't take photos of the item before I posted it (MusicMagpie do not tell you this in the packaging instructions they send through). I am told the fault lies with me and there is nothing they can/will do to escalate my complaint. DO NOT USE THIS COMPANY they're an absolute joke!”

Helpful Report

Posted 5 years ago

“Quick and easy to do business with. Payment received as promised.”

Helpful Report

Posted 5 years ago

“AVOID AVOID AVOID shocking company I have returned a £160 item and I have proof it has been delivered and they refuse to refund me because I didn’t get a postage receipt because it was collected from my work address! They have admitted they made a mistake in generating two return labels but still refuse to accept they have received my item. DO NOT USE THEM”

Helpful Report

Posted 5 years ago

“Sent in an IPhone X and was quoted £327. Got an email saying something was up with a speaker and offered £90. I immediately declined and got quotes of around £40 to ‘fix’ the speaker. (It wasn’t damaged anyway.) Went to a local small business who did their own tests and I accepted £290. I wouldn’t use Music Magpie again to sell or buy now. Customer services are disinterested in any issue and they don’t honour on site promotions. Was supposed to get 10% more with apple product sale, but voucher expired. It was still advertised on the website!”

Helpful Report

Posted 5 years ago

musicMagpie is rated 4.6 based on 9,503 reviews